JENNIFER MROZ
Jackson
Summary
Senior Account Management Specialist with a strong focus on client relationship building, education, product training, and presentations. Over 15 years of success in developing and executing strategic business plans that drive profit growth across healthcare, manufacturing, insurance, and technology sectors. Expertise in analyzing complex challenges to deliver solutions aligned with organizational performance and strategic objectives. Recognized for exceptional skills in sales delivery and relationship management, consistently achieving high-quality service and fostering team collaboration to ensure client satisfaction and business success.
Overview
20
20
years of professional experience
Work History
Senior Account Specialist
Inpro Corporation
01.2016 - 04.2025
- Educated clients on wall protection products and expanded market share within healthcare, pharmaceutical and corporate business environments.
- Main responsibilities:
- Trained and mentored new employees on sales processes, negotiation and pricing strategies.
- Researched and analyzed data/competitive intelligence to assess a client's issues, financials, competitive landscape, budget process, and corporate expectations.
- Planned and executed sales strategy to add new accounts, grow key accounts and close sales. Consulted with clients and presented solutions for their wall protection needs.
- Supported team goals via data analysis to structure sales pricing to exceed margin requirements, negotiated client agreements and increased close ratio.
- Assisted management in the organization and planning of process improvement initiatives.
- Managed client relationships and sought referrals to grow product utilization in new departments.
- Accomplishments:
- Appointed to Employee Onboarding Committee, Tactical Plan Committee and Sales Operations Council. Appointed to train and mentor new team members.
- Developed a Product Index for easy identification of wall product specifications.
- Increased sales from 60% to 106% my first year in territory. Within 9 years, I increased sales from $600k to over $6 million per year.
- Earned sales achievement awards in 2019, 2020, 2021, 2023 and 2024 for exceeding sales goals.
Diabetes Sales Specialist
AstraZeneca
07.2013 - 07.2015
- Hired to promote anti-diabetic agents to hospitals, clinics, specialty and private practice physicians.
- Main responsibilities:
- Researched and analyzed data for role on marketing advisory board to improve profit growth.
- Developed advocates within Aurora, Wheaton Franciscan and United to increase sales.
- Provided in-depth sales analysis, management tracking, and sales business plans to support decision makers in improving sales for the company.
- Provided reimbursement resources for physician offices to ensure successful drug administration, billing and reimbursement.
- Assisted in development of reports and databases related to monthly sales forecasting.
- Facilitated product discussions to educate physicians, nurses, triage, and diabetic educators on AstraZeneca's diabetes portfolio and disease management.
- Accomplishments:
- Successfully launched Farxiga and Xigduo in Milwaukee, Kenosha, and Racine, WI.
- Achieved 164.3% of sales goal. Significant sales growth launching new-to-market Bydureon 79% to 180%.
Senior Sales Representative
IMPAX Pharmaceuticals/InVentiv Health
01.2012 - 06.2013
- Hired to promote anticonvulsant (Lyrica) and triptan (Zomig) agents to Specialty Physicians, Family Practice Physicians, and Internists.
- Main responsibilities:
- Gathered market intelligence to maintain market competitiveness and develop new strategies. Analyzed prescriber reports, determined key growth opportunities, and developed a business plan blitzing high potential accounts weekly.
- Facilitated in-services to train nurses on proper administration of Zomig nasal spray. Supported offices with disease state discussions and raising awareness about migraine management/pain assessment.
- Accomplishments:
- Appointed to Impax's National Marketing Advisory Board.
- Appointed to present sales ideas to Natrel's marketing campaign.
- Re-launched Zomig in Milwaukee, Sheboygan, Green Bay, Kenosha, and Racine, WI.
Network Management & Operations
MOLINA HEALTHCARE
07.2011 - 12.2011
- Inserted as a team player to successfully push for an integrated delivery system between the hospitals, physician groups, and ancillary providers that resulted in high quality, cost effective, and marketable providers.
- Main responsibilities:
- Researched, collected, and analyzed data to create a strategy plan for negotiating an integrated delivery system with providers.
- Supported network development by researching and analyzing data to develop a strategy plan to recruit and negotiate with providers.
- Conducted trend analysis and evaluated provider networks for opportunities to streamline costs.
- Worked collaboratively with network management to achieve the company's profitability goal.
- Developed plan to cover HMO needs internally while keeping cost down.
- Accomplishments:
- Appointed by Molina Network Management/Human Resources to EAC – Employee Action Committee - for employee mentoring, volunteering, and outreach (2011).
- Re-negotiated ancillary provider contracts, slashing reimbursement rates by more than 40%.
Medical Representative
GENENTECH
01.2005 - 01.2011
- Appointed to launch a new-to-market medication and increase the sales of medical products to Physicians in Primary Care, Infectious Disease, Rheumatology, Endocrinology, Ob/Gyn, Pulmonology, Cardiology, and Oncology and Pharmacists.
- Main responsibilities:
- Researched and analyzed prescriber reports to find opportunities for growth. Created a business sales plan blitzing accounts every 2 weeks.
- Collaborated with team to identify new accounts, strategy and messaging to increase sales growth.
- Assisted in the development and maintenance of reports related to physician referral sites for Boniva Injection.
- Developed, designed and edited the Dream Team newsletter, which became a Region initiative before being launched nationwide.
- Accomplishments:
- Increased Boniva 2010 market share change in a generic dominated market
- Achieved 100% of Tamiflu 2010 goal by midyear using total office call to advocate flu awareness
- Won President’s Club for being ranked in top 5% of Sales Reps nationwide
- Awarded a Special Achievement Award for designing and developing marketing and sales strategies that significantly increased Boniva product market share over branded competition
Education
Bachelor of Art - Communications
University of Wisconsin-Milwaukee
WI12.1993
Skills
- Salesforce proficiency
- Microsoft office proficiency
- Industry expertise
- CRM software
- Account growth
- Revenue generation
- Customer engagement
- Customer relationship development
- Problem-solving
- Due diligence
- Excellent communication
- Goal setting
- Strategic planning
- Revenue growth
- Terms negotiation
- Documentation skill
- Business development
- Attention to detail
- Reliability
- Adaptability and flexibility
- Decision-making
- Self motivation
- Pricing strategy
Accomplishments
- Appointed to Inpro's Employee Onboarding Committee, Tactical Plan Committee and Sales Operations Council.
- Trained and mentored new Inpro team members.
- Developed an Inpro Product Index Catalog for easier identification of products.
- Earned Inpro Sales Achievement Awards in 2019, 2020, 2021, 2023 and 2024.
- Appointed to a Marketing Advisory Role at AstraZeneca.
- Appointed to a National Marketing Advisory Role at Impax Labs.
- Appointed to the Employee Action Committee at Molina Healthcare.
Timeline
Senior Account Specialist
Inpro Corporation
01.2016 - 04.2025
Diabetes Sales Specialist
AstraZeneca
07.2013 - 07.2015
Senior Sales Representative
IMPAX Pharmaceuticals/InVentiv Health
01.2012 - 06.2013
Network Management & Operations
MOLINA HEALTHCARE
07.2011 - 12.2011
Medical Representative
GENENTECH
01.2005 - 01.2011
Bachelor of Art - Communications
University of Wisconsin-Milwaukee