Jennifer Mucci Harrison
Red Bank
Summary
Brings extensive expertise in high-level support and project management, ensuring seamless operations and strategic execution. Skilled in leveraging teamwork to enhance efficiency and cultivate clear, effective communication.
Overview
15
15
years of professional experience
Work History
Director of Ticketing and Guest Services
Emursive Productions
05.2013 - Current
- Manages ticketing, reservations, and calendar coordination for three multi-event venues, ensuring smooth operations and optimal scheduling.
- Customize software solutions for ticketing, online reservations, and floor management to enhance efficiency.
- Enhanced collaboration across departments to optimize decision-making and worked with the financial team on daily reports
- Manages high-volume correspondence, handling approximately 200 daily emails and 100 phone calls to ensure efficient communication.
- Oversees sales and shipping operations for all gift shop orders.
- Directly manages investor bookings and requests, ensuring prompt attention and seamless coordination.
- Cultivates individual experiences for guests, incorporating personalized offerings from the venue.
- Developed high-performing teams by providing fostered employee engagement, increased retention rates, and boosted overall team morale.
- Continuous evaluating of current policies and procedures to ensure full compliance with regulatory requirements.
Executive Director/Accounts
OTE Productions
09.2010 - 10.2015
- Managed direct sales, accounts, and marketing strategies, driving revenue growth and client engagement.
- Managed the efficient organization and secure filing of reports and financial documents, ensuring accuracy and accessibility.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Delivered dynamic workshops and classes, providing valuable instruction and fostering participant engagement.
- Supported all aspects of all theatrical productions, including set design, stage management, and performance coordination, ensuring seamless execution.
Teaching Assistant
Enspirited Projects
09.2012 - 10.2013
- Managed classes and theatrical productions, ensuring smooth operations, creative direction, and engaging learning experiences.
- Created a supportive atmosphere that promotes learning and meaningful student engagement.
- Prepared daily lesson plans, ensuring structured and engaging learning experiences.
- Managed classroom behavior effectively, creating a positive learning atmosphere.
- Worked with teacher to optimize learning plans.
Education
Bachelor’s Degree - Theatre with studies in Marketing and Entrepreneurship
AMDA
01.2010
Skills
- Proficient in Google Workspace
- Microsoft 365
- Calendar building
- Telephone programming
- Relationship building
- Verbal and written communication
- Team management
Timeline
Director of Ticketing and Guest Services
Emursive Productions
05.2013 - Current
Teaching Assistant
Enspirited Projects
09.2012 - 10.2013
Executive Director/Accounts
OTE Productions
09.2010 - 10.2015
Bachelor’s Degree - Theatre with studies in Marketing and Entrepreneurship
AMDA
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