Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Jennifer Muganza

Urbandale,IA

Summary

.

Energetic and detail-oriented professional with strong ability to adapt quickly to new environments and challenges.. Committed to streamlining processes and enhancing operational efficiency to drive organizational success.

Overview

9
years of professional experience

Work History

Halvor Lines

Operations Specialist
03.2022 - 10.2024

Job overview

  • Book daily freight for local drivers
  • scheduled pick up/ delivery appointments and up date load information
  • Dispatched drivers according to available drive time
  • Assist drivers with any issue regarding loads, customers, breakdowns
  • Pursue detention when drivers were detained loading / unloading
  • Upload documents for loads tendered and loads shipped and deliver
  • Entered drivers weekly hours for payroll
  • Other clerical work as need

Halvor Lines

Driver Support Specialist
02.2022 - 03.2024

Job overview

  • Complete check in calls to ensure driver satisfaction and escalate questions/ issue as needed
  • Monitor drivers idle / fuel percentage and report under performing drivers to fleet managers
  • Gather data related to performance metrics ( driven miles/ safety, fuel, on time deliveries, green zone scores
  • Update information on excell spreadsheet for management

Anette Holdings - TMC Transportation

Detention Specialist
10.2015 - 01.2022

Job overview

  • Communicate with drivers via telephone and satellite messaging to determine loading/ unloading issue
  • Notify customers of potential loading/unloading delays via email
  • Pursue detention charges with customers by entering delay reasons and times on their company websites or by email
  • Made sure drivers get paid according to times delayed
  • Performed other data gathering duties for management


Education

Fred Norman Secondary School
Johannesburg South Africa

High School Diploma

University Overview

Rand College of Education
Johannesburg South Africa

Bachelor of Education from Early Childhood Education And Care

University Overview

Skills

  • Attention to detail

  • Problem-solving

  • Excellent communication

  • Analytical thinking

  • Data analysis

  • Organizational skills

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Photography
  • Reading

Timeline

Operations Specialist
Halvor Lines
03.2022 - 10.2024
Driver Support Specialist
Halvor Lines
02.2022 - 03.2024
Detention Specialist
Anette Holdings - TMC Transportation
10.2015 - 01.2022
Fred Norman Secondary School
High School Diploma
Rand College of Education
Bachelor of Education from Early Childhood Education And Care

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Jennifer Muganza