Summary
Overview
Work History
Education
Skills
References
Timeline

Jennifer Mulhall Luther

Parma,Ohio

Summary

To find a mutually rewarding career in a dynamic and forward-thinking company. I bring years of diverse administrative and customer service skills with me to further my own personal career goals as well as supporting my employer's business goals. I have a diverse background which has centered on customer service within different consumer pools. I have the ability to communicate at a highly professional and friendly manner which allows me to excel in my job functions.

Overview

29
29
years of professional experience

Work History

Restaurant Manager

Goody Good Goods, Inc.
07.2015 - 06.2020
  • Management of small chain restaurant
  • Management duties included scheduling, directing tasks, opening and closing of the business
  • Directly managed 15 employees
  • Inventory management, ordering and monitoring of products to ensure availability
  • Cooking, cleaning and cash management
  • Administrative tasks as needed throughout the course of managing the business
  • Customer service and ensuring a pleasant customer experience.

Payment Processing Department

McCarthy, Burgess & Wolff, Inc.
12.2009 - 06.2014
  • Daily posting of cash receipts within a high-volume environment
  • Collective reconciliations and company reporting of daily activity
  • Collecting and entering customer financial information to process payments on accounts
  • Balancing of payment information to 20+ bank accounts
  • Various administrative tasks including answering phones and data entry.

Compliance

National Enterprise Systems
01.2005 - 09.2009
  • Auditing of accounts in two different operating systems for efficiency
  • Checking accounts for compliance to federal and state guidelines
  • Client auditing of accounts to ensure that certain quality standards were met per client contracts and work standards
  • Taking complaint calls and processing them in the company and client prescribed matter
  • Documenting accounts and referring accounts to the proper department for follow up
  • Monitoring and documenting processes as they occurred to refer accounts and employees for additional work and/or review.

Corporate Accounting

National Enterprise Systems
01.2005 - 09.2009
  • Purchasing of office needs for various departments throughout both building locations
  • Organization and maintenance of business needs, forecasting for demand and supply
  • General administrative duties as needed
  • (ie
  • Typing letters, shipping and receiving, company planning and execution of functions and meetings, etc.)

Manager of Health & Beauty Department

Giant Eagle
01.1991 - 01.2003
  • Purchasing and forecasting of product needs and future product availability
  • Budgeting and maintaining a strong inventory to meet company and store needs
  • Responsible for overseeing the entire Health & Beauty section of the store and the employees working in that sector
  • Filling in for other departments as needed
  • General knowledge of company policy and store needs.

File Maintenance

Giant Eagle
01.1991 - 01.2003
  • Changing prices each week in computer system and printing signs.

Cashier

Giant Eagle
01.1991 - 01.2003
  • Cashiering, running orders, exchanging money and processing different forms of payment
  • Close interaction with consumers and repeat consumers.

Education

  • Bedford High School Graduate
  • University of Akron - Some College Courses

Skills

  • Team Management
  • Inventory control and record keeping
  • Staff Management
  • Customer-Oriented
  • Customer loyalty
  • Staff Scheduling
  • Passion for customer satisfaction
  • Point of Sale (POS) system operation
  • Schedule Coordination
  • Customer Service
  • Team Leadership
  • Safe Food Handling
  • Inventory Management
  • Money Handling
  • Employee Supervision
  • Quality Assurance
  • Supply Ordering and Management
  • Recruitment and hiring
  • Quality Control
  • Calm and Pleasant Demeanor
  • Employee Performance Evaluations
  • Monitoring Food Preparation
  • Purchasing
  • Health Code Compliance
  • Sanitation
  • ServSafe Food Manager
  • Service Delivery Management
  • Fire Safety Regulations
  • Building Maintenance

References

Available Upon Request

Timeline

Restaurant Manager - Goody Good Goods, Inc.
07.2015 - 06.2020
Payment Processing Department - McCarthy, Burgess & Wolff, Inc.
12.2009 - 06.2014
Compliance - National Enterprise Systems
01.2005 - 09.2009
Corporate Accounting - National Enterprise Systems
01.2005 - 09.2009
Manager of Health & Beauty Department - Giant Eagle
01.1991 - 01.2003
File Maintenance - Giant Eagle
01.1991 - 01.2003
Cashier - Giant Eagle
01.1991 - 01.2003
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Jennifer Mulhall Luther