Jennifer Mulhall Luther
Parma,Ohio
Summary
To find a mutually rewarding career in a dynamic and forward-thinking company. I bring years of diverse administrative and customer service skills with me to further my own personal career goals as well as supporting my employer's business goals. I have a diverse background which has centered on customer service within different consumer pools. I have the ability to communicate at a highly professional and friendly manner which allows me to excel in my job functions.
Overview
29
29
years of professional experience
Work History
Restaurant Manager
Goody Good Goods, Inc.
Solon, Ohio
07.2015 - 06.2020
- Management of small chain restaurant
- Management duties included scheduling, directing tasks, opening and closing of the business
- Directly managed 15 employees
- Inventory management, ordering and monitoring of products to ensure availability
- Cooking, cleaning and cash management
- Administrative tasks as needed throughout the course of managing the business
- Customer service and ensuring a pleasant customer experience.
Payment Processing Department
McCarthy, Burgess & Wolff, Inc.
Bedford, Ohio
12.2009 - 06.2014
- Daily posting of cash receipts within a high-volume environment
- Collective reconciliations and company reporting of daily activity
- Collecting and entering customer financial information to process payments on accounts
- Balancing of payment information to 20+ bank accounts
- Various administrative tasks including answering phones and data entry.
Compliance
National Enterprise Systems
Solon, Ohio
01.2005 - 09.2009
- Auditing of accounts in two different operating systems for efficiency
- Checking accounts for compliance to federal and state guidelines
- Client auditing of accounts to ensure that certain quality standards were met per client contracts and work standards
- Taking complaint calls and processing them in the company and client prescribed matter
- Documenting accounts and referring accounts to the proper department for follow up
- Monitoring and documenting processes as they occurred to refer accounts and employees for additional work and/or review.
Corporate Accounting
National Enterprise Systems
Solon, Ohio
01.2005 - 09.2009
- Purchasing of office needs for various departments throughout both building locations
- Organization and maintenance of business needs, forecasting for demand and supply
- General administrative duties as needed
- (ie
- Typing letters, shipping and receiving, company planning and execution of functions and meetings, etc.)
Manager of Health & Beauty Department
Giant Eagle
Maple Heights/Twinsburg, Ohio
01.1991 - 01.2003
- Purchasing and forecasting of product needs and future product availability
- Budgeting and maintaining a strong inventory to meet company and store needs
- Responsible for overseeing the entire Health & Beauty section of the store and the employees working in that sector
- Filling in for other departments as needed
- General knowledge of company policy and store needs.
File Maintenance
Giant Eagle
Maple Heights/Twinsburg, Ohio
01.1991 - 01.2003
- Changing prices each week in computer system and printing signs.
Cashier
Giant Eagle
Maple Heights/Twinsburg, Ohio
01.1991 - 01.2003
- Cashiering, running orders, exchanging money and processing different forms of payment
- Close interaction with consumers and repeat consumers.
Education
- Bedford High School Graduate
- University of Akron - Some College Courses
Skills
- Team Management
- Inventory control and record keeping
- Staff Management
- Customer-Oriented
- Customer loyalty
- Staff Scheduling
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Schedule Coordination
- Customer Service
- Team Leadership
- Safe Food Handling
- Inventory Management
- Money Handling
- Employee Supervision
- Quality Assurance
- Supply Ordering and Management
- Recruitment and hiring
- Quality Control
- Calm and Pleasant Demeanor
- Employee Performance Evaluations
- Monitoring Food Preparation
- Purchasing
- Health Code Compliance
- Sanitation
- ServSafe Food Manager
- Service Delivery Management
- Fire Safety Regulations
- Building Maintenance
References
Available Upon Request
Timeline
Restaurant Manager - Goody Good Goods, Inc.
07.2015 - 06.2020
Payment Processing Department - McCarthy, Burgess & Wolff, Inc.
12.2009 - 06.2014
Compliance - National Enterprise Systems
01.2005 - 09.2009
Corporate Accounting - National Enterprise Systems
01.2005 - 09.2009
Manager of Health & Beauty Department - Giant Eagle
01.1991 - 01.2003
File Maintenance - Giant Eagle
01.1991 - 01.2003
Cashier - Giant Eagle
01.1991 - 01.2003
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