Jennifer Mullen
Duncannon,PA
Summary
Pennsylvania -Licensed LPN offering years of healthcare experience. Proficient in delivering exceptional nursing care, and supporting diverse patient needs. Certifications include BLS and neonatal resuscitation. Proficient and caring Nursing team member offering over 15 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Specialist experience in the Operating room . Effective at tracking vitals and responses to treatments, administering medications and transcribing orders. Good relationship-building and problem-solving abilities. Enthusiastic LPN eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient care and training in OR . Motivated to learn, grow and excel in the nursing field. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Well-qualified medical professional with experience triaging patients, capturing information and completing basic procedures such as wound care. Excellent communication, prioritization and multitasking abilities with sound judgment and compassionate nature. Background in clinic and hospital environments. Organized LPN with experience providing skilled care to diverse patient populations. Prioritize tasks and maintains accurate documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
LPN
UPMC, Hospital
06.2022 - Current
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and input/output measurements from inpatients.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Administered controlled narcotics
- Gathered lab specimens
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Responded to patient requests with appropriate clinical and personal assistance.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided patient education on health care issues and prescribed medications.
LPN
Penn State Health Upper Allen
08.2021 - 06.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Documented accurate and complete patient information to address patient problems.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Verified appropriate lab couriers picked up collected lab specimens.
- Tested and recorded blood glucose levels.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic environments.
- Scheduled appointments
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture.
- Stocked phlebotomy cart with appropriate supplies.
- Monitored patients for reactions and verified sample quality.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Safely administered vaccinations,
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
Surg Tech/LPN
Holy Spirit Penn State Health
08.2020 - 08.2021
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Applied interpersonal communication skills to comfort and counsel patients and families throughout care process.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled medications ,and maintained IVs
- Delivered updates in patient status to RN , recording all changes in medical records.
- Used medical tools to obtain patient vital signs under supervision of RN .
- Collaborated with charge RN to assess patient needs, plan and modify care and implement interventions.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Monitored and tracked patient vitals in EPIC to keep team informed of changing conditions.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered exemplary assistance and support to surgeons during gynecological procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Evaluated procedure needs and purchased equipment and tools for procedures.
- Supported surgeons during gynecological surgeries
- Sterilized instruments and equipment based on needs for specific procedures.
- Kept accurate counts of needle, instrument and sponge inventories.
- Maintained high infection control standards.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Created and maintained unobstructed operative fields using diverse range of tools, including retractors, sponges and suctioning and irrigation equipment.
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
- Maintained inventories of needles, instruments, sponges and other medical supplies.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
- Prepared instruments for sterilization.
- Cleaned, restocked and set up surgical suites.
- Conducted initial and terminal sponge, instrument and needle counts.
- Collected, prepared, and disposed of medical specimens.
- Setup operating and surgery rooms for patients, including preparing equipment and supplies for upcoming procedures.
- Quickly and accurately set up equipment and counts, following surgical protocols and surgeon preferences.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Optical Technician
Carlisle Vision Care
11.2016 - 08.2019
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Completed specialized test, including field of vision, OCTs evaluations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Instilled anesthetic drops and assisted in minor procedures.
- Measured and recorded visual acuity and color vision testing.
- Resolved contact lens problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving contact lens issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary evaluations, including blood pressure, and documented results with accuracy.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected histories, vitals and current complaints via patient interviews.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Attended required training, education and meetings.
- Offered age-appropriate patient care before, during and after exams
- Gathered forms, copied insurance cards and referrals to collect patient information for billing and insurance filing.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Escorted patients to examination rooms.
- Assisted physicians in follow-through of care.
Claims Examiner
United Concordia
04.2002 - 12.2014
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Examined photographs and statements.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed data to identify underlying principles.
- Finalized Dental files for insurance claim payment release.
- Maintained confidentiality of patient finances, records and health statuses.
- Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated verification and authorization status updates with advisor department to facilitate decision-making for patient admissions and insurance coverage.
Waitress
Twin Kiss
04.1991 - 12.2004
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Dental Assistant
Aves, Weisleder & Katz
06.1996 - 04.2002
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Provided diagnostic information by exposing and developing radiographic studies.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Documented patient dental health information, medical history and vital signs for future reference.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Helped doctors complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
Education
Certificate - LPN Nursing
Central Susquehanna LPN Center
Lewisburg, PA08.2020
High School Diploma -
Susquenita High School
Duncannon, PACertificate - Dental Assisting
Cumberland Perry Avts
Mechanicsburg, PASkills
- Communications
- Organization
- Infection Control
- Patient data gathering
- First Aid/CPR
- Problem resolution
- Patient Safety
- Treatment room cleanup
- Disease Prevention
- Vital signs monitoring
- Physical Assessment
- Family Communication
- Clinical Documentation
- Medication Administration
- Patient Care
- Immunization Administration
- HIPAA Compliance
- Vital signs
- Clinical judgment
- Patient relationship building
- Treatment Room Preparation
- Patient Observation
- Patient Charting
- Patient Education
- Patient support
- Specimen Collection
- Active Listening
Timeline
LPN
UPMC, Hospital
06.2022 - Current
LPN
Penn State Health Upper Allen
08.2021 - 06.2022
Surg Tech/LPN
Holy Spirit Penn State Health
08.2020 - 08.2021
Optical Technician
Carlisle Vision Care
11.2016 - 08.2019
Claims Examiner
United Concordia
04.2002 - 12.2014
Dental Assistant
Aves, Weisleder & Katz
06.1996 - 04.2002
Waitress
Twin Kiss
04.1991 - 12.2004
Certificate - LPN Nursing
Central Susquehanna LPN Center
High School Diploma -
Susquenita High School
Certificate - Dental Assisting
Cumberland Perry Avts
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