Summary
Overview
Work History
Education
Skills
References:
Additional Information
Timeline
Generic
Jennifer Muller

Jennifer Muller

Clive,IA

Summary

Organized Quality Assurance Administrator with 15 years of experience dedicated to detail-oriented reviews and collaborating with various departments. Adept at establishing requirements that meet quality assurance objectives and standards. Skilled at reporting results and project updates to management. Skilled in working under pressure and adapting to new situations and challenges to best enhance our organization.

Overview

15
15
years of professional experience

Work History

Quality Assurance Administrator

Link Associates
West Des Moines, IA
05.2021 - Current
  • Assisted in development and implementation of quality assurance initiatives.
  • Completed various quality audits for different departments.
  • Created detailed reports summarizing quality assurance activities, findings, and recommendations.
  • Established and accomplished goals for improvements in quality and delivery.
  • Reviewed current standards and policies.
  • Established procedures and quality standards.
  • Implemented training improvements to achieve desired results.
  • Analyzed training needs to develop new programs or modify and improve existing.

Day Habiliation Administrator

Link Associates
West Des Moines, IA
07.2016 - 05.2021
  • Attended meetings and participated in staff development training activities.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.

Day Habilitation Supervisor

Link Associates
West Des Moines, IA
08.2011 - 07.2016
  • Explained policies, procedures and services to supervisors and staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Directed, supervised and evaluated DSPs.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Developmental Instructor

Link Associates Inc
West Des Moines, IA
02.2009 - 08.2011
  • Assisted person supported in developing self-advocacy skills.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Assisted in planning and implementing recreational activities for participants.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Education

Some College (No Degree) - Elementary Education

University of Northern Iowa
Cedar Falls, IA

Skills

  • Attention to Detail
  • Trend Analysis
  • Staff Supervision & Training
  • Specification Review
  • Data Collection
  • Product Testing

References:

  • Maria Walker formally with Polk County Behavioral Health & Disability Services & a Board Member with NADSP | 515-201-7689 | mmwaker77@msn.com
  • Tiffany Steenblock formally with Link Associates as the Employment & Day Program Director | 515-370-1583 | tiffanysteenblock@gmail.com

Additional Information

  • PBSN Board Member from November 2018 - November 2022
  • NADSP E-Badge Reviewer
  • Certified C-3 De-escalation Trainer and Train the Trainer
  • NADSP certified Front Line Supervisor Trainer

Timeline

Quality Assurance Administrator

Link Associates
05.2021 - Current

Day Habiliation Administrator

Link Associates
07.2016 - 05.2021

Day Habilitation Supervisor

Link Associates
08.2011 - 07.2016

Developmental Instructor

Link Associates Inc
02.2009 - 08.2011

Some College (No Degree) - Elementary Education

University of Northern Iowa
Jennifer Muller