Jennifer Mulliner
Corning,CA
Summary
Dynamic Registered Nurse with a proven track record at Enloe Health, excelling in team coordination and clinical judgment. Adept at training physicians on EMR systems and fostering collaboration among multidisciplinary teams. Recognized for enhancing patient care through effective communication and conflict resolution, ensuring seamless workflows and improved patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse
Enloe Health
10.2018 - Current
- Onboard and train new physicians to our Epic EHR.
- Developed and maintained strong relationships with stakeholders to support organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Acted as the liaison between upper management, physicians, analysts and staff members, promoting positive working relationships built on trust.
- Aided in the development of training materials, contributing to the ongoing education and improved performance outcomes.
- Successfully communicated with entities inside and outside of business. Work with Case Management, department leaders and others to facilitate care of patients throughout their hospital stay and beyond.
- Facilitated communication between departments to enhance collaboration and streamline project execution.
- Led training sessions for new physicians and advanced practice practitioners, enhancing their understanding of operational processes and tools.
- Managed conflict resolution efforts, fostering a positive work environment and improving team dynamics.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Mentored junior team members, promoting professional development and knowledge sharing within the team.
RN Navigator
Enloe Health
02.2018 - 10.2018
- Provided patients with education and support during their cancer diagnosis
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on disease process, medication and side effect management, promoting adherence to treatment protocols.
- Oversaw staff workflows, ensuring compliance with healthcare regulations and standards.
- Collaborated with Surgeon and Medical Oncologist to ensure timeliness of patients care at all care points.
- Supported providers and staff while implementation of new EHR
Registered Nurse
Dignity Health
05.2013 - 02.2018
- Educated families on hospice services, enhancing understanding of patient options and support systems.
- Implemented best practices for pain management, significantly enhancing patient quality of life.
- Conducted regular evaluations of care protocols, identifying opportunities for improved efficiency and effectiveness.
- Advocated for patient rights and preferences within the healthcare system, ensuring personalized care delivery.
- Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Coordinated with physicians to adjust medications as needed for optimal palliative care outcomes.
- Promoted a peaceful and supportive environment for patients and their families during the end-of-life transition.
- Improved patient comfort by providing compassionate end-of-life care and symptom management.
- Advocated for patients'' wishes regarding medical treatment options, respecting cultural beliefs and values throughout the decision-making process.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Facilitated smooth transitions from acute hospital settings to home-based hospice care environments, promoting continuity of care.
Infusion Nurse
Enloe Health
06.2013 - 01.2018
- Obtained OCN certification
- Administered IV therapies and medications with precision to ensure patient safety and comfort.
- Monitored patients' vital signs and reported any changes to the healthcare team promptly.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance patient outcomes.
- Educated patients and families on treatment procedures, medication management, and self-care strategies.
- Ensured safety by adhering to infection control protocols and handling hazardous materials according to regulatory guidelines.
- Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness.
- Minimized discomfort during needle insertion by utilizing proper techniques and offering distraction methods as needed.
- Prepared chemotherapy doses and iron infusions for patient treatments as per physicians' orders.
- Educated patients on proper nutrition and medication side effects.
- Leveraged knowledge of medications, procedures, infection control and safety precaution to initiate appropriate intervention in crisis situations.
- Educated patient, family or caretaker about post discharge care procedures to facilitate care continuum.
Case Manager
Enloe Health
04.2012 - 06.2013
- Facilitated care coordination among multidisciplinary teams to optimize patient outcomes.
- Developed and implemented comprehensive discharge plans to support patient transitions.
- Advocated for patients by connecting them with community resources and services.
- Monitored patient progress, adjusting care plans based on individual needs and feedback.
- Conducted thorough assessments to identify barriers to care and appropriate interventions.
- Streamlined documentation processes using electronic health records for enhanced efficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Education
Associate of Science - Nursing
Butte Community College
Oroville, CA12-2010
Skills
- Strong clinical judgment
- Excellent collaborator between groups to assist with timely care and throughput
- Excellent mediator between stakeholders to help resolve broken workflows or troubleshoot challenges that arise
- Team coordination
- EMR systems~ training physicians and advanced practice practitioners
- High level of autonomy
- Emotional awareness
Certification
Clinical Informaticists ~ Epic Certification
Physician Trainer~ Epic Certification
Timeline
Registered Nurse
Enloe Health
10.2018 - Current
RN Navigator
Enloe Health
02.2018 - 10.2018
Infusion Nurse
Enloe Health
06.2013 - 01.2018
Registered Nurse
Dignity Health
05.2013 - 02.2018
Case Manager
Enloe Health
04.2012 - 06.2013
Associate of Science - Nursing
Butte Community College