Jennifer Mullins

Customer Service Cashier

Ann’s Flower Shop

12.2020 - Current

Engaged customers by providing friendly and efficient service during transactions.
Operated cash register, accurately processing payments and giving change.
Assisted in maintaining cleanliness and organization of checkout area.
Collaborated with team members to ensure smooth operation during peak hours.
Handled customer inquiries, resolving issues promptly to enhance satisfaction.
Learned product details to effectively assist customers with their purchases.
Supported promotional initiatives by informing customers about current sales and offers.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Developed and managed relationships with customers to increase customer loyalty.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Utilized POS system to handle customer cash and credit card transactions.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Redeemed coupons to discount purchases.
Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Participated in regular inventory counts, ensuring accuracy in store stock levels.
Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.