Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jennifer Muniz

Jennifer Muniz

San Antonio,TX

Summary

Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

8
8
years of professional experience

Work History

Insurance Coordinator

Smiles of Bulverde
San Antonio, Texas
08.2024 - 04.2025
  • Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
  • Verified patients' insurance eligibility and benefits prior to appointments and procedures.
  • Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
  • Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
  • Researched policy changes requested by clients and updated their accounts accordingly.
  • Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Assessed patient eligibility for Medicaid, Medicare, and other government assistance programs.
  • Trained new staff on insurance procedures and best practices for efficient workflow.

Receptionist

Comfort Dental.
San Antonio, Texas
07.2017 - 06.2024
  • Updated and recorded customer or client information to maintain accounts.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Prepared welcome packages for new hires.
  • Verified visitors' identification cards before allowing access to the building.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Greeted visitors and provided them with assistance.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.

Dental Sterilization Technician

Comfort Dental.
San Antonio, TX
01.2019 - 03.2020
  • Inspected and tested all dental equipment to ensure proper functionality.
  • Received incoming medical supply orders from warehouse by verifying shipments against

  • Cleaned instruments to prepare for sterilization.
  • Disposed of contaminated items safely according to established guidelines.
  • Cleaned surgical rooms between patient procedures.
  • Recorded sterilizer test results in job-related software.
  • Cleaned, disinfected and organized the sterilization area according to safety protocols.

Education

High School Diploma -

James Madison High School
San Antonio, TX
06-2016

Skills

  • Insurance verification
  • Claims processing
  • Policy research
  • Patient communication
  • Customer service
  • Fast learner
  • Customer communication
  • Team collaboration
  • Computer skills
  • Call documentation
  • Problem solving
  • Professionalism
  • Goal setting
  • Friendly and outgoing
  • CPR certified
  • Teamwork
  • Insurance coverage limits
  • Insurance plan verification
  • Multitasking capacity
  • Dentrix software
  • Open Dental software

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Insurance Coordinator

Smiles of Bulverde
08.2024 - 04.2025

Dental Sterilization Technician

Comfort Dental.
01.2019 - 03.2020

Receptionist

Comfort Dental.
07.2017 - 06.2024

High School Diploma -

James Madison High School

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