Jennifer Munoz

• Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
• Organized and maintained correct inventory levels to drive highest turns possible on inventory.
• Managed distribution network, logistics, trade compliance and warehouse management.
• Forecasted and managed Annual operating budget for every location.
• Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.
• Led Sales Team on New business acquisition and continued business growth
• Coached, trained, mentored, sales and operations team
• Grew single locations 400% in Annual sales tripled staffing and maintained fleet of company owed vehicles. Grew fleet from one truck to
• Proven ability to learn quickly and adapt to new situations
• Developed and maintained courteous and effective working relationships
• Developed strong organizational and communication skills through coursework and volunteer activities
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Adaptable and proficient in learning new concepts quickly and efficiently
• Demonstrated leadership skills in managing projects from concept to completion
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.

• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Overall growth of Manassas MSC went from 4 employees which included 1 truck, to 16 employees 8 trucks with additional team members being brought on in the near future.

Have been able to take on builder/track business and integrate these operation in to daily responsibility and have grown foot print in VA and MD Market.

Have achieved and maintained highest volume of accessory sales in the company after losing accessory rep for VA Market.

Created consistency by creating processes to ensure that all the demands are met and we are meeting The expectations of each Customers Journey. Have worked with the team to identify strengths and weaknesses to create an environment where the team thrives.

Have also worked on Succession planning to allow for team to have the ability to move forward in there Career Paths when the are fully proficient in there jobs.

• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.

• Lead teams in 2 locations with in DMV to successfully meet sales and profit goals
• Trained and mentored numerous supervisors and Managers into promotable team members ready to take next opportunity.
• Created positive employee atmosphere for employees to be head and feel valued
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Created work schedules according to sales volume and number of employees.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Rotated merchandise and displays to feature new products and promotions

-Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

-Devised processes to boost long-term business success and increase profit levels.

-Train, teach, and ,mentor. I have successfully run 4 locations each one with increasing responsibility in Manassas, Herndon, Annandale, and McLean. Each location having 100+ employees.

-Created a customer Friendly Environment daily by empowering my team to find solutions to take care of all customers.

-Monitored daily productivity by listening to associates and following up on tasks to ensure all essential job functions are being completed.

-Contributed to bottom line profits by successfully controlling payroll on a daily,weekly and Monthly basis at the same time keeping a store staffed and increasing productivity.

-Challenged to think out side the box and create visually pleasing displays that would attract attention but at the same time be mindful of not creating waste.

-Helped to create,implement, and teach the company wide Service excellence program, facilitated all classes for existing employees of the Northern Virginia stores as well as monthly class for new hires. Taught over 3,000 employees in the NVA market.

Took customer engagement scores from worst in company to top 10.

Take ownership, empower, and engage every customer experience everyday

• Primary responsibility is to provide World Class Customer Service
• -Maximize controllable profit and minimize expenses.
• -Responsible for overall Perishable business to include, produce, deli, bakery, meat and seafood sales.
• -Teach train coach and mentor department staff to be able to better preforms essential job functions in turn results in better customer service and sales growth.

Overall accountable for a $60 million operation. Employees 240-280 employees.

- Accountable to overall sales and profitability of store, conditions, service levels, and providing fair and consistent leadership.

-Achieved one of the Top 10 scores in the company 4 years in a row for employee engagement and customer satisfaction.

- Also received company's largest community service grant for $50,000 and worked with a battered women's shelter and safe house to make life changing improvements

• Partnered with vendors and suppliers to effectively manage and budget for over $40 million in inventory
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Evaluated upcoming program plans to forecast expected resource needs.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

• Overall responsibility for all non inventoried departments. Managed sales process from start to finish with our team.
• -Managed all aspects of installed product, floor, plumbing, electrical, kitchens, millwork and home exteriors.
• -Managed all Commercial and contractor business through acquiring and maintain of customer accounts
• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
• Aggressively pursued competitive accounts by differentiating company from competitors

• Supported 4 regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives
• Developed reports of zone performance and presented data to upper management
• Developed and executed sales presentations as well as both internal and external product training workshops

Managed 8 associates in overall Paint Department Sales. Responsible Sales, Customer Service, stocking, inventory control, and Merchandising.

• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.

• Responsible for Managing warehouse operations and all deliveries from start to finish,
• Managed incoming furniture, received deliveries and prepared furniture for customer delivery. Prepared all furniture and inspected for any damage to ensure it would meet customer expectations. Oversaw customer service department which was responsible for contacting and scheduling all deliveries as well as follow up calls once delivery was received. Routed 8-12 trucks daily which would range from 80-200 deliveries a day depending on season.