Jennifer Munoz
733 16th St NE Winter Haven,FL
Summary
Friendly and efficient Customer Service Associate skilled at greeting customers, handling money, collecting payments, handling customer complaints, managing transactions with customers using POS system, and multi-task in fast-paced working environments. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. I intend to resolve issues and leave the customer satisfied with exceptional service and represent the company as professional as possible. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
General Runner
W South Beach Hotel
Miami Beach, FL
08.2021 - 08.2022
- Greeted customers and employees pleasantly and maintained an upbeat demeanor.
- Brought condiments, extra napkins, and other items at the request of customers or servers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained hardware inventory accessibility to fulfill common requests for service.
- Responded to customer questions about products and services.
- Operated POS system to cashier customers by credit card on file.
- Processed guest payments for laundry charges, mail delivery charges, and amenities charges.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Arranged special accommodations for guests to enhance visitor experiences.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Delivered various types of mail in accordance with established procedures.
- Handled merchandise in accordance with product handling standards.
- Responded to customer inquiries by phone and via email.
Gym Attendant
Prestige Miami Fitness Club
Miami Beach, FL
01.2022 - 06.2022
- Answered phones, issued equipment, and completed guest check-in.
- Cleaned and sanitized locker room to complete station assignments, wiped down gym equipment, and restocked supplies.
- Returned equipment to proper locations and re-racked weights, equipment, and accessories.
- Oversaw recreation and fitness center activities, maintained security, safety, and cleanliness of facilities, greeted members and guests, and set up and tore down gym equipment.
- Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
- Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
- Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
- Advertised current promotions to increase enrollment using various social media platforms.
- Monitored inventory of supplies and equipment and requested replacements or upgrades and operated computer software packages to assist customers and drive efficient club operation.
- Maintained cleanliness, neatness and organization of customer areas. • Responded to questions about local area and company services.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FL06.2022
Associate of Arts - Biology
Miami Dade College
Miami, FLSkills
- Experience in Hospitality
- Teamwork and Collaboration
- Customer Service
- Mail Sorting and Delivery
- Decision Making
- Phone and Email Etiquette
- Multitasking and Prioritization
- Data Entry
- Data Management
- Complaint Resolution
- Store Opening and Closing
- Heavy Lifting
- Problem-Solving
- Policies and Procedures
- Honest and Ethical
- Cooperative Attitude
- Detail-Oriented
- First Aid and CPR
- Employee Training
- POS Systems
- Recordkeeping and Reporting
- Equipment Maintenance
- Strong Work Ethic
- Time Management
- Cash Handling
Languages
Spanish
Limited
English
Native/ Bilingual
Certification
- Servsafe Food Manager Certification - 2022
- Certified Scuba Diver - 2022
Timeline
Gym Attendant
Prestige Miami Fitness Club
01.2022 - 06.2022
General Runner
W South Beach Hotel
08.2021 - 08.2022
High School Diploma -
Miami Beach High School
Associate of Arts - Biology
Miami Dade College
- Servsafe Food Manager Certification - 2022
- Certified Scuba Diver - 2022
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