Jennifer Munoz
Milwaukee,WI
Summary
Seeking an opportunity to put my business skills, personal attributes, education, and prior work experience to their fullest potential. I conduct business in a professional manner with a high degree of self-motivation, engaging and calming personality, detail-oriented organization, dedication, integrity, continuing education, and strong work ethics. The combination of these qualifications will make me a productive asset to your company. I look forward to a personal interview to find out more about your company, the position, and my potential contribution as a member of your team.
Qualifications Summary Bilingual (English - Spanish ) Profound working knowledge of medical billing and coding (ICD-10-CM, ICD-10, CPT, HCPCS) and medical terminology, along with a medical assistant background Ability to interpret insurance information confidently and adeptly handle claim denials, appeals, and approvals Communicate well with healthcare professionals and patients using excellent verbal and listening skills to ensure accurate exchange of crucial information Apply attention to detail and critical thinking to evaluate patient/insurance needs to determine the best outcome Highly organized and detail-oriented with ability to multitask and work well under pressure and excel in a fast paced environment, while meeting deadlines and performance standards Dependable and flexible with positive attitude willing to do what it takes to help the team succeed as a whole CPR Certified (AHA BLS for the Healthcare Provider) HIPAA and OSHA Compliant Profound knowledge of Microsoft Office (Word, Powerpoint, Excel, and Outlook)
Overview
11
11
years of professional experience
Work History
Billing
GI Associate
Milwaukee, WI
08.2024 - Current
- Record keeping: Maintaining accurate records of client accounts and balances
- Sending invoices: Preparing and sending invoices and account updates to clients
- Processing payments: Receiving, sorting, and tracking incoming payments, and issuing receipts
- Monitoring accounts: Checking account balances and statuses for inconsistencies
- Contacting clients: Informing clients of outstanding debts and deadlines, and providing support
- Preparing reports: Preparing reports and reviewing billing activity for accuracy
- Maintaining confidentiality: Upholding client confidentiality policies
- Credit control: Running credit control processes
- Debt collection: Contributing to debt collection processes
- Administrative duties: Performing some administrative duties, such as reception and support for projects
Health Unit Coordinator
Children’s Hospital of Wisconsin
Milwaukee, WI
03.2022 - Current
- Answered patients call system, telephone calls, relayed messages, maintaining the confidentiality of all patients
- Ensured that services outlined on orders are communicated in a timely manner to the appropriate staff in the work unit and throughout the hospital
- Provided clinical and administrative support to the clinical team of the unit
- Coordinated communication between patients, physicians, parents, family members, and staff
- Transcribed physician orders, and reconciled charges using horizon clinical software
- Maintained correspondence with the team of doctors, nurses, and medical specialists at other hospitals and health care centers
- Managed unit communication to promptly answer telephones and activate documents and manage medical records per policy
- Coordinated patient's activities and schedules, ordered supplies, and communicated with the dietary department
- Prepare EMTALA documents in a timely manner to transfer patients to other facilities
Medical Assistant / Prior Authorization Specialist
Comprehensive Pain and Spine Clinic
Milwaukee, WI
04.2017 - 03.2022
- Proficient in Prior Authorizations, Eligibility/Verification of Insurance, and Processing Referrals
- Experience Working with Commercial, Federal, State, and Workers Comp Insurances to Facilitate an easy line of Communication
- Schedule Initial Appointments/Follow Ups, Check Patients In/Out, Vitals, and Assist with office procedures
- Processed and Submitted Laboratory Specimens & Retrieved Results
- Medical Coding/Billing in Pain Management
- Knowledge of Various Software and Data Systems i.e
- HST, EPIC, Prognocis (EMR), Excel, Microsoft, & Word
- Knowledge of HIPAA Compliance by Processing All Medical Records & Medical Release Request adhering to All HIPPA Guidelines
- Answering multi-phone lines with Exceptional Customer Service
- Excellent Interpersonal, Verbal, Written, and Communication Skills
- Review MD Orders, and Initial Assessments on Patients in order to Communicate Effectively with the Provider & Insurance Carrier Providing Updates and Progress of the Patient
- Utilized Appropriate Tracking Tools i.e
- Authorizations Logs, Insurance Policy Logs, EMR Tasks Alerts, Outlook Calendar to Help Ensure Follow-Ups on Critical Timelines
- Posted and Adjusted Payments from Patient’s, Insurance and or Attorney’s
- Establish and Maintain Working Relationships with Vendors, Insurance Companies, Work Comp, and other Health Care Facilities in order to Provide the Best Care
- Assist with department inventories
- Helped Facilitate the Opening of the Physician’s Office and Provide Quality and Safe Patient Care to all
Medical Assistant
Weighless MD and Wellness
Mequon, WI
06.2016 - 06.2017
- Have multiple responsibilities, such as training patients to self inject
- I also Prepare and perform lab work, take vitals signs, chief complaint, handle money, and inventory
- Stock meds, medical supplies, administer the office, and help the front desk
Medical Assistant
Concentra Urgent Care
Brookfield, WI
08.2014 - 05.2015
- Perform numerous task such as taking and recording vital signs, administrative treatments, performing test
- I would also collect specimens, prepared and performed laboratory tests
- Performed task such as preparing chart for upcoming appointments, filing and organizing supplies
Medical Assistant Externship
Dr. Roumani Medical Clinic
Milwaukee, WI
05.2014 - 07.2014
- Interviewed patients to obtain medical information and measure their vital signs
- Recorded patients' medical history, information such as test results in medical records
- Explained treatment procedures, medications, diets and physicians' instructions to patients
- Helped physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures
Education
Associates Degree - Applied Science in Medical Assistant
Anthem University
Brookfield, WI05.2014
Skills
- Understanding of billing processes
- Invoicing and Billing
- Insurance billing expert
- Billing and Collection Procedures
- Billing process management
- CMS-1500 Billing Forms
- Recordkeeping and bookkeeping
Qualifications Summary
- Bilingual (English - Spanish)
- Profound working knowledge of medical billing and coding (ICD-10-CM, ICD-10, CPT, HCPCS) and medical terminology, along with a medical assistant background
- Ability to interpret insurance information confidently and adeptly handle claim denials, appeals, and approvals
- Communicate well with healthcare professionals and patients using excellent verbal and listening skills to ensure accurate exchange of crucial information
- Apply attention to detail and critical thinking to evaluate patient/insurance needs to determine the best outcome
- Highly organized and detail-oriented with ability to multitask and work well under pressure and excel in a fast paced environment, while meeting deadlines and performance standards
- Dependable and flexible with positive attitude willing to do what it takes to help the team succeed as a whole
- CPR Certified (AHA BLS for the Healthcare Provider)
- HIPAA and OSHA Compliant
- Profound knowledge of Microsoft Office (Word, Powerpoint, Excel, and Outlook)
Languages
Spanish
Professional
Timeline
Billing
GI Associate
08.2024 - Current
Health Unit Coordinator
Children’s Hospital of Wisconsin
03.2022 - Current
Medical Assistant / Prior Authorization Specialist
Comprehensive Pain and Spine Clinic
04.2017 - 03.2022
Medical Assistant
Weighless MD and Wellness
06.2016 - 06.2017
Medical Assistant
Concentra Urgent Care
08.2014 - 05.2015
Medical Assistant Externship
Dr. Roumani Medical Clinic
05.2014 - 07.2014
Associates Degree - Applied Science in Medical Assistant
Anthem University