Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jennifer Munoz

Weslaco,TX

Summary

Dynamic professional with extensive experience at HHSC, excelling in customer service and regulatory compliance. Proven ability to develop individualized care plans and resolve client issues effectively. Skilled in record keeping and time management, ensuring timely processing of cases while fostering positive relationships with clients and colleagues.

Overview

21
21
years of professional experience

Work History

Community Care Worker

HHSC
McAllen, TX
06.2024 - Current
  • Provided assistance to elderly individuals with activities of daily living, such as bathing, dressing, and grooming, by making increased changes and conducting annual assessments.
  • Maintained accurate records of all interactions with clients including notes about medications taken meals eaten and general behavior patterns.
  • Collaborated closely with family members or guardians to ensure that the best interests of the client were met at all times.
  • Coordinated with other health care providers to ensure continuity of care for assigned patients.
  • Making sure client is receive the correct care at home and making sure the state conducted regular home visits to assess client safety, functionality and satisfaction with services provided.
  • Adhered strictly to professional standards set forth by state regulations governing Community Care Workers.
  • Observed changes in patient status and reported any changes to the appropriate supervisor.
  • Educated clients on community resources available for support services such as housing, employment, financial aid and social activities.
  • Developed individualized care plans based on assessments of each patient's needs.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.

Texas Works Advisor

HHSC
Mcallen , TX
08.2022 - 06.2024
  • Processed Snap and Medicaid cases.
  • Provided customer services to clients in a timely manner.
  • Answered inquiries from customers regarding cases.
  • Provided guidance and support to clients on individual cases and status.
  • Demonstrated excellent communication skills in resolving escalations, client complaints.
  • Monitored phone calls to provide feedback and coaching.
  • Knowledgeable in state policy to provide accurate processing in cases.
  • Understand time management and hold myself accountable.

UI Claims Representative

Texas Workforce Solutions
Mcallen, TX
03.2015 - 04.2016
  • Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
  • Provided guidance and assistance to claimants in completing applications.
  • Assisted in developing training materials for new staff members.
  • Resolved discrepancies between claimant's reported income and employer's reported wages.
  • Collaborated with various departments within the organization to ensure compliance with all legal requirements pertaining to UI matters.
  • Monitored progress of pending cases in order to ensure timely resolution.
  • Processed appeals on denied or overpaid claims.

Senior Bulk Dispatcher

Halliburton Energy Services
Odessa, Texas
04.2011 - 12.2013
  • Received and dispatched calls for energy services.
  • Maintained logs of all incoming calls and assigned tasks.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Correctional Officer

Hidalgo county Sheriffs office
Edinburg, TX
01.2009 - 12.2009
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.

E-4 Corporal

United States Marine Corps
Odessa, Texas
10.2004 - 10.2007
  • Assisted in the planning and execution of deployments for combat operations.
  • Assisted in the instruction of basic military knowledge and skills to new recruits.
  • Participated in daily inspections to ensure uniformity and cleanliness.
  • Identified potential leadership qualities among fellow Marines.
  • Provided guidance on proper safety protocols during field exercises.
  • Organized team building activities to promote camaraderie.
  • Received orders from chain of command and relayed them appropriately.
  • Utilized various weapons systems as part of marksmanship training.

Education

Some College (No Degree) - Sonography

South Texas College
McAllen, TX

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Record keeping
  • Time management
  • Regulatory compliance
  • Data entry
  • Hand combat techniques
  • Combat survival
  • Precision marksmanship
  • Problem solving
  • Email management
  • Scheduling
  • Problem resolution
  • Multi-line phone talent
  • Document control
  • Call management

Accomplishments

  • Expert Rifle Badge
  • Sea Services Deployment Ribbon
  • Global War On Terrorism Service Medal
  • Nation Defense Services Medal
  • Marine Combat Training

References

References available upon request.

Timeline

Community Care Worker

HHSC
06.2024 - Current

Texas Works Advisor

HHSC
08.2022 - 06.2024

UI Claims Representative

Texas Workforce Solutions
03.2015 - 04.2016

Senior Bulk Dispatcher

Halliburton Energy Services
04.2011 - 12.2013

Correctional Officer

Hidalgo county Sheriffs office
01.2009 - 12.2009

E-4 Corporal

United States Marine Corps
10.2004 - 10.2007

Some College (No Degree) - Sonography

South Texas College

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