Jennifer Munoz
Angleton,TX
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
21
21
years of professional experience
Work History
Waitress
Giovanni's Italian Kitchen
05.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
PTO President
Southside Elementary School
08.2015 - 05.2023
- Empowered committee chairs to successfully plan and execute their respective responsibilities, ensuring timely completion of goals.
- Coordinated successful volunteer recruitment drives, resulting in a more active and involved parent community.
- Evaluated the effectiveness of PTO programs and events, using parent feedback and attendance data to inform future planning decisions.
- Increased parent involvement by organizing and hosting engaging PTO events throughout the school year.
- Enhanced communication between parents, teachers, and administration by implementing regular newsletters and updates.
- Led fundraising efforts to raise significant funds for school programs and improvements.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Store Manager
Payless Shoesource
01.2009 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Ensured compliance with building codes and regulations, contributing to successful inspection pass rate.
Book Keeper
Buc-ee's
01.2005 - 01.2008
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Receptionist
Brian Lotzenhiser Agency
01.2007 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Registered Dental Assistant - Dental Assistant
Dental Assisting Options
Sugar Land, TX03-2009
High School Diploma -
Air Academy High School
Academy, CO05-2005
Skills
- Client support
- Welcoming guests
- Collaborative teamwork
- Effective multitasking
- Reliable and accountable
- Fluent in two languages
- Effective organization skills
- Customer service proficiency
Affiliations
- PTO President for Southside Elementary.
Languages
English
Native or Bilingual
Spanish
Professional Working
Additional Information
Fluent in English and Spanish
Timeline
Waitress
Giovanni's Italian Kitchen
05.2025 - Current
PTO President
Southside Elementary School
08.2015 - 05.2023
Store Manager
Payless Shoesource
01.2009 - 01.2011
Receptionist
Brian Lotzenhiser Agency
01.2007 - 01.2007
Book Keeper
Buc-ee's
01.2005 - 01.2008
Registered Dental Assistant - Dental Assistant
Dental Assisting Options
High School Diploma -
Air Academy High School
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