Jennifer Munoz
Las Vegas,NV
Summary
Experienced Customer Service Specialist with expertise in conflict resolution and communication strategies. Skilled in optimizing service solutions through problem-solving, enhancing customer satisfaction and loyalty. Proven track record in adapting to dynamic environments and achieving organizational goals with proactive and reliable methods.
Overview
4
4
years of professional experience
Work History
Detailer
Carvana
02.2025 - Current
- Achieved exceptional vehicle cleanliness by executing thorough interior vacuuming.
- Identified and reported vehicle damage to management for prompt resolution.
- Enhanced vehicle aesthetics using professional-grade cleaning equipment and products.
- Conducted meticulous inspections for cleanliness, pinpointing imperfections beyond vehicle standards.
- Delivered results under tight deadlines while ensuring attention to detail.
Store Manager
Route 420 Smoke Shop
12.2022 - 01.2025
- Ensured smooth store operations by managing inventory and cash controls.
- Maintained a safe, clean environment for customers and employees during operations.
- Enhanced product visibility by rotating merchandise and displays for promotions.
- Assisted customers with product selection, improving their overall shopping experience.
- Accurately handled cash register operations, balancing drawers effectively each shift.
Gifting Agent
Westgate Resort & Casino
12.2021 - 06.2022
- Enhanced customer satisfaction by providing prompt, professional service solutions.
- Coordinated unique gifting experiences, fostering guest loyalty and satisfaction.
- Supported daily operations, collaborating efficiently with all team members.
- Ensured financial accountability by balancing cash drawers at shift end.
- Created customized gift packages based on guest preferences and feedback.
Education
High School Diploma -
Sonia Sotomayor Learning Academy
Los Angeles, CA06-2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Detailer
Carvana
02.2025 - Current
Store Manager
Route 420 Smoke Shop
12.2022 - 01.2025
Gifting Agent
Westgate Resort & Casino
12.2021 - 06.2022
High School Diploma -
Sonia Sotomayor Learning Academy