Jennifer Munson
CMA
Mountlake Terrace,WA
Summary
Knowledgeable Certified/Registered Medical Assistant with exceptional background over 30+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
16
16
years of professional experience
Work History
CMA/RMA
Polyclinic
Seattle, WA
04.2019 - Current
- CMA Urology
- change catheters, do TOV, assist with minor procedures: Cystoscopy, Urodynamics and prostate biopsies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
RMA/Phlebotomist
Crown Health Care Services
Maple Valley, WA
07.2018 - 04.2019
- Worked as a mobile phlebotomist with long term care, rehab and dementia patients
- Drew blood, processed lab specimens and transported to the lab
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
RMA
Longevity Medical Clinic
Lynnwood, WA
07.2012 - 07.2018
- Phlebotomy and MA tasks to include but not limited to the following:
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
LEAD RMA/RMA/Phlebotomist
Colorado Springs Gynecology Associates
Colorado Springs, CO
01.2011 - 05.2012
- LEAD MA OB/GYN
- Assisted with surgical procedures to include but not limited to pap smears, colposcopy, cryosurgery, seed implants, STI testing and more.
- Phlebotomy
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Autoclave instruments
RMA
Heritage Medical Associates
Franklin, TN
06.2007 - 12.2010
- Internal Medicine and Pediatrics
- Assisted with minor surgeries, performed injections, flu/strep testing /urine tests for UTI and more.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Recorded vital signs and medical history for multiple patients each shift.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
Registered Medical Assistant - Medicine
Nashville College of Medical Careers
Madison, TN06.2007
High School Diploma -
Coronado High School
Colorado Springs, CO06.1989
Skills
- Understands Medical Procedures
- Patient Toileting
- Venipuncture and Phlebotomy
- Injections (vaccines, testosterone)
- Catheter Change and Preparation
- Professional Bedside Manner
- Proper Sterilization Techniques
- Advanced Anatomy Knowledge
- Documentation Procedures Expert
- HIPAA Compliance
- Wound Care and Irrigation
- Charting Expertise
- Able to Lift 50 Pounds
- Inventory and Supply Management
- More
- Examination Preparation
- Updating Medical Records
- Time Management
- Decision Making
- Diagnostic Testing
- Appointment Scheduling
- Medication Administration
- Routine Laboratory Testing
- Clear Communication
- Patient Relations
- Clinical and Operational Judgement
- Pharmacy Relations
- Cleaning and Organizing
- Blood and Tissue Collection
- Cleaning and Sanitizing
- Operating EKG Equipment
- Critical Thinking
- Problem Anticipation and Resolution
- Social Perceptiveness
- Multitasking and Prioritization
- Check-In and Check-Out Procedures
- Coordinating Drug Refills
- Procedure Assistance
- Supply Management
- Wound Care
- Treatment Room Preparation
- Multi-line Telephone System Operation
Timeline
CMA/RMA
Polyclinic
04.2019 - Current
RMA/Phlebotomist
Crown Health Care Services
07.2018 - 04.2019
RMA
Longevity Medical Clinic
07.2012 - 07.2018
LEAD RMA/RMA/Phlebotomist
Colorado Springs Gynecology Associates
01.2011 - 05.2012
RMA
Heritage Medical Associates
06.2007 - 12.2010
Registered Medical Assistant - Medicine
Nashville College of Medical Careers
High School Diploma -
Coronado High School
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