Summary
Overview
Work History
Education
Skills
Websites
Certification
Leadership Development
Affiliations
Timeline
Generic

Jennifer Murchison

Spring,TX

Summary

Dynamic and results-oriented leader with 17+ years of experience in remote, hybrid, and in-person team management, customer satisfaction, and process optimization. Proven ability to lead large teams, implement customer-focused strategies, and drive operational excellence. Adept at utilizing data-driven insights, CRM tools, and digital communication platforms to enhance efficiency and elevate customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Chief Academic Officer & Consultant

BRIDGEPORT PUBLIC SCHOOLS
08.2023 - 01.2025
  • Led a 60+ member remote and in-person team, overseeing district-wide initiatives and professional development programs
  • Designed virtual training programs that improved engagement and efficiency for over 1,000 employees
  • Implemented data-driven strategies to optimize operations, increasing stakeholder satisfaction by 30%
  • Developed a centralized digital platform, reducing administrative workload and improving customer response times

TurboTax Tax Expert (Seasonal)

INTUIT
12.2023 - 12.2024
  • Provided expert tax guidance and customer support via phone, chat, and video, assisting 300+ customers nationwide
  • Delivered clear, user-friendly explanations of tax regulations, helping clients maximize refunds and ensure compliance
  • Resolved technical and software issues, ensuring seamless digital interactions
  • Maintained confidentiality and security compliance while handling sensitive financial information
  • Collaborated with a remote team, sharing best practices to enhance service efficiency and customer satisfaction

Principal | Customer & Community Engagement

HOUSTON ISD - KEY MIDDLE SCHOOL
07.2022 - 07.2024
  • Managed a team of 70+ professionals, implementing customer-focused initiatives that enhanced student success
  • Improved community and customer engagement through personalized support services and digital tools
  • Decreased dropout rates by 86%, demonstrating strong problem-solving and retention strategies
  • Awarded district-wide recognition for excellence in stakeholder engagement

Principal | Operations & Customer Relations

HEARNE ISD - HEARNE ELEMENTARY SCHOOL
07.2021 - 07.2022
  • Led cross-functional teams to implement customer service best practices, improving family engagement by 40%
  • Spearheaded data-driven decision-making, increasing operational efficiency and service responsiveness
  • Introduced a school-wide support model, leading to a 63% reduction in disciplinary issues

School Improvement Specialist | Customer Service & Operations

FORT BEND ISD
07.2019 - 07.2021
  • Provided executive coaching and customer service training, increasing employee efficiency by 34%
  • Developed a FAQ knowledge base and digital support content, reducing customer inquiries and improving experience
  • Spearheaded a remote training program, enhancing team productivity and knowledge retention
  • Implemented customer engagement strategies, improving service ratings and retention rates

Dean of Instruction | Customer Success & Service Leadership

HOUSTON ISD
07.2018 - 07.2019
  • Facilitated an Instructional Core Committee, aligning team operations with best customer service practices.
  • Implemented instructional support systems, increasing customer engagement and service quality by 60%.
  • Created a best practices video library, streamlining onboarding and training for employees

Assistant Principal | Customer Engagement & Operations

SPRING ISD
07.2013 - 07.2018
  • Led customer retention and engagement efforts, increasing partner relationships by 400%
  • Established standardized customer support processes, reducing service issues and improving client interactions
  • Improved community engagement and service accessibility, ensuring equitable experiences for all stakeholders

Education

Ph.D. - Organizational Leadership

Texas Lutherans University
Seguin, Texas (Remote)
08.2027

M.Ed. - Educational Leadership

Houston Baptist University
Houston, TX
08.2014

B.S. - Interdisciplinary Studies

Stephen F. Austin State University
Nacogdoches, TX
08.2004

Skills

  • Remote Team Leadership & Development
  • CRM & Help Desk Software (Salesforce, Zendesk)
  • Process Improvement & Performance Metrics
  • Stakeholder & Client Relations
  • Data & Analytics: Google Suite, Excel (Pivot Tables, VLOOKUP), Tableau
  • Communication & Collaboration: Zoom, Microsoft Teams, Slack
  • Remote Work: Virtual Training, Process Optimization, Team Collaboration
  • Project management
  • Employee training
  • Instructional design
  • Educational research
  • Budget administration

Certification

  • Certified in Customer Experience & Leadership Development
  • T-TESS Certified
  • ILD Trained

Leadership Development

  • Keynote Speaker & Trainer - Leadership Symposiums & Webinars
  • Remote Team Management & Coaching - Best Practices for Virtual Leadership
  • Community & Customer Engagement Strategist - Enhancing User Experience

Affiliations

  • Alpha Kappa Alpha Sorority Incorporated

Timeline

TurboTax Tax Expert (Seasonal)

INTUIT
12.2023 - 12.2024

Chief Academic Officer & Consultant

BRIDGEPORT PUBLIC SCHOOLS
08.2023 - 01.2025

Principal | Customer & Community Engagement

HOUSTON ISD - KEY MIDDLE SCHOOL
07.2022 - 07.2024

Principal | Operations & Customer Relations

HEARNE ISD - HEARNE ELEMENTARY SCHOOL
07.2021 - 07.2022

School Improvement Specialist | Customer Service & Operations

FORT BEND ISD
07.2019 - 07.2021

Dean of Instruction | Customer Success & Service Leadership

HOUSTON ISD
07.2018 - 07.2019

Assistant Principal | Customer Engagement & Operations

SPRING ISD
07.2013 - 07.2018

Ph.D. - Organizational Leadership

Texas Lutherans University

M.Ed. - Educational Leadership

Houston Baptist University

B.S. - Interdisciplinary Studies

Stephen F. Austin State University

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