Jennifer Murphy
Philadelphia,PA
Summary
Twenty year experienced Healthcare, Operations, and Staffing Professional with a decade of operational management experience. Proven Staffing Coordinator with a track record of enhancing employee retention and client satisfaction at Constellation Culinary Group. Specializes in staff scheduling and performance evaluation, leveraging strong organization and employee relations skills. Achieved significant improvements in operational efficiency and workforce planning, with a focus on strategic staffing and comprehensive onboarding.
Overview
13
13
years of professional experience
Work History
Staffing Coordinator
Constellation Culinary Group
10.2022 - Current
- Assisted in creating and managing staff work schedules for 250 employees to meet labor requirements.
- Work in coordination with the sales team to input an average of 100 events a month in company system schedule to prepare for future staffing needs and analyze logistics which include staff hours, performance, overtime, and staff availability.
- Monitoring scheduling holes and providing last minute support including fielding staff call outs, staff replacement, and manager communication to support in meeting labor needs last minute.
- Created various staff performance spreadsheets including call-outs, lateness's, sick leave, follow ups, disciplinary action forms, and staff evaluations.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Spearheaded internal training initiatives for junior team members, fostering professional growth within the organization.
- Serve as an onsite event supervisor 3-4 times to ensure in-office policies and procedures are adhered to and carried out efficiently and successfully.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
Certified Recovery Specialist
Mazzoni Center
04.2021 - 08.2022
- Conducted telephone admission screenings and offered related client assistance.
- Developed aftercare plans to prevent relapse while maintaining ongoing support relationships with clients following program completion.
- Assisted clients in building a strong foundation of personal accountability by setting realistic goals and monitoring progress towards achieving them over time.
- Directed client well-being checks and documented notes.
Peer Recovery Specialist
Center For Family Services
04.2019 - 03.2021
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
Logistics Manager
Victory Bay Recovery Center
10.2018 - 05.2019
- Provided information and opportunities for clients to direct their own recovery and advocacy processes.
- Taught and supported client and families the acquisition and utilization of skills needed to facilitate recovery.
- Facilitated the development of wellness, self-worth, and unique strengths for both clients and family..
- Assisted in motivating, creating and sustaining a positive social and physical environment that is supportive to recovery of clients.
- Collaborated with cross-functional teams to ensure seamless coordination of client's short-term and long-term healthcare plans.
- Organized records of vehicles, schedules and completed orders.
Assistant General Manager
LA Fitness
03.2017 - 07.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Health and Fitness Specialist
Echelon Health & Fitness
08.2016 - 01.2017
Bartender, Server, and Part-time Supervisor
Kelliann's Bar And Grill
01.2015 - 08.2016
Operations Supervisor
Executive Health Resources
03.2011 - 01.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Oversaw production and processing of insurance claims from hundreds of national hospitals to ensure accuracy and compliance.
- Served as direct point person for resolving patient claims in coordinations with medical staff.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Produced, analyzed, presented, and distributed department reports and presentations to team supervisors and managers on a weekly basis.
- Managed internal operational standards and productivity targets.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Completed bi-weekly payroll and managed staff scheduling for 30 employees.
Education
Bachelor of Health Science - Health Administration
Drexel University
Philadelphia, PA06.2007
Skills
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Staff Coordination
- Schedule Management
- Employee Onboarding
- Employee Relations
- Performance Evaluation
- Training and mentoring
- Employment Recordkeeping
Timeline
Staffing Coordinator
Constellation Culinary Group
10.2022 - Current
Certified Recovery Specialist
Mazzoni Center
04.2021 - 08.2022
Peer Recovery Specialist
Center For Family Services
04.2019 - 03.2021
Logistics Manager
Victory Bay Recovery Center
10.2018 - 05.2019
Assistant General Manager
LA Fitness
03.2017 - 07.2017
Health and Fitness Specialist
Echelon Health & Fitness
08.2016 - 01.2017
Bartender, Server, and Part-time Supervisor
Kelliann's Bar And Grill
01.2015 - 08.2016
Operations Supervisor
Executive Health Resources
03.2011 - 01.2015
Bachelor of Health Science - Health Administration
Drexel University
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