Jennifer Murphy
Revenue Auditor
Bondurant,Iowa
Summary
Detail-oriented tax professional with extensive experience in tax administration, compliance, and auditing. Successfully managed complex tax issues and implemented tax laws for the Iowa Department of Revenue, optimizing revenue collection. Strong analytical and communication skills, committed to integrity and ethical conduct. Ready to leverage expertise to enhance organizational efficiency and success.
Overview
19
19
years of professional experience
Work History
Revenue Auditor
Iowa Department of Revenue
Des Moines, USA
12.2021 - Current
- Trained and guided new staff on revenue auditing processes to foster compliance culture.
- Conducted comprehensive audits of financial records for adherence to laws and regulations.
- Reviewed journal and ledger entries for accuracy, completeness, and tax law compliance.
- Prepared work schedules to summarize and reconcile audit findings effectively.
- Reviewed financial records for compliance with state tax regulations.
- Prepared detailed reports summarizing audit findings for management review.
- Coached new employees on company's processes, procedures and deadlines, resulting in highly informed staff members.
- Collaborated with team members to improve auditing processes and procedures.
- Maintained confidentiality of company information obtained in audit assignments.
Taxpayer Services Specialist
Iowa Department of Revenue
Des Moines, USA
12.2019 - 12.2021
- Guided taxpayers to appropriate codes and regulations as needed.
- Assisted taxpayers with payment plans and billing inquiries.
- Prepared training document on accurate completion of timesheets.
- Collaborated on four teams for sales, withholding, cigarette/tobacco, and local government services to update forms for external taxpayers.
- Provided guidance on accurate and efficient completion of tax forms.
- Resolved complex issues by collaborating with various departments effectively.
- Ensured compliance with applicable laws and regulations when delivering services to customers.
- Resolved taxpayer disputes through comprehensive research and analysis.
- Developed and maintained strong relationships with internal and external stakeholders to ensure successful delivery of services.
- Documented customer interactions accurately within the organization's database system.
Administrative Assistant
Iowa Department of Revenue
Des Moines, USA
06.2014 - 12.2019
- Compiled and analyzed two monthly reports by aggregating data from Audit Component, Business Objects, and IRIS.
- Participated in LEAN event, streamlining process by reducing unnecessary steps.
- Researched potential audit leads by reviewing three boxes of leads and evaluating viability through systems and internet searches.
- Authored training manual detailing daily responsibilities and processes for current position.
- Trained four team members on execution of daily tasks and responsibilities.
- Monitored multiple databases to track auditor inventory effectively.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
Clerk
Iowa Department of Human Services
Des Moines, USA
11.2013 - 06.2014
- Collaborated with daycare providers to compile applications and required documentation for processing.
- Processed new and renewing daycare provider applications efficiently.
- Prepared supporting documentation for attorney reviews during appeals of denied applications.
- Maintained accurate client records in compliance with state privacy regulations.
- Addressed client inquiries regarding eligibility and application processes promptly.
- Contributed to team meetings focused on workflow enhancements and best practices.
Branch Office Administrator
Edward Jones
Des Moines, USA
02.2012 - 11.2013
- Processed all payments for clients' investment accounts efficiently.
- Assisted in transfer and rollover of investment accounts.
- Compiled reports detailing current and potential investments for client meetings.
- Managed daily office operations, fostering a welcoming environment.
- Coordinated schedules and appointments for financial advisors and clients.
- Maintained accurate compliance records and files for reporting.
- Communicated with clients to resolve inquiries and improve satisfaction.
- Managed office supplies inventory, ensuring timely orders.
Accounting Clerk
PepsiCo
Urbandale, USA
01.2011 - 02.2012
- Accepted payments from delivery drivers upon warehouse return after deliveries.
- Balanced individual account totals against main ledger to verify accuracy of collections.
- Managed financial loss recovery based on daily internal audit discrepancies.
- Generated and printed daily FSV (Full Service Vending) reports for the finance department's use.
- Collaborated with team members to streamline accounting processes effectively.
- Provided support to the Accounts Payable department as needed.
- Prepared bank deposits by compiling data from cashiers.
- Maintained accurate financial records and ensured compliance with company policies.
Front Office Manager
Hampton
Des Moines, USA
01.2007 - 01.2011
- Conducted comprehensive training for new employees, ensuring readiness and confidence before independent work.
- Developed schedules to optimize front office coverage and service quality.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Managed payroll for front desk personnel to ensure accurate compensation.
- Processed payments from external vendors, applying them to correct accounts receivable.
- Generated weekly reports detailing guest traffic, average stay duration, and revenue metrics.
- Coordinated group sales by managing reservations and establishing special rates for large parties.
- Supervised front office staff and ensured smooth daily operations.
Education
Bachelor of Arts - Business Administration and Management, General
William Penn University College For Working Adults
Wes Des Moines, IASkills
- Auditing processes and procedures
- Tax compliance
- Research and analysis
- Training and development
- Customer engagement strategies
- Team collaboration skills
- Attention to detail
- Conflict resolution skills
- Time management expertise
- Confidentiality practices
- Verbal and written communication
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time off401k matchPaid sick leaveCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revenue Auditor
Iowa Department of Revenue
12.2021 - Current
Taxpayer Services Specialist
Iowa Department of Revenue
12.2019 - 12.2021
Administrative Assistant
Iowa Department of Revenue
06.2014 - 12.2019
Clerk
Iowa Department of Human Services
11.2013 - 06.2014
Branch Office Administrator
Edward Jones
02.2012 - 11.2013
Accounting Clerk
PepsiCo
01.2011 - 02.2012
Front Office Manager
Hampton
01.2007 - 01.2011
Bachelor of Arts - Business Administration and Management, General
William Penn University College For Working Adults