Jennifer Murphy
Bondurant
Summary
Government accounting and tax professional with 15+ years of experience in financial processing, auditing, accounts payable, cash receipts, reconciliation, and taxpayer services. Skilled in GenTax (IMPACT), Workday, Iowa Advantage, and ERP systems. Known for accuracy, initiative, and strong customer service while supporting financial operations in fast-paced state environments. Seeking to contribute accounting, reconciliation, and financial transaction expertise to the State of Iowa’s Financial Services Division.
Overview
19
19
years of professional experience
Work History
Audit Associate – State & Local Government (SLG)
CliftonLarsonAllen (CLA)
01.2026 - 05.2026
- Analyzed financial statements, general ledgers, and supporting documentation for counties and municipalities.
- Reviewed SBITA schedules, revenue/expenditure classifications, and year-over-year variances for accuracy.
- Prepared detailed workpapers and documentation to support audit conclusions and reviewer notes.
- Collaborated with cross-state audit teams to ensure consistent application of audit methodology.
- Communicated with clients to obtain documentation, resolve discrepancies, and clarify financial data.
Revenue Auditor
Iowa Department Of Revenue
06.2014 - 01.2026
- Conducted 20 independent audit examinations resulting in 75% increase in tax compliance, ensuring accurate reporting and minimizing potential penalties.
- Presented detailed findings of audits in reports to specify audit procedures followed, tests made, and justification of
taxable positions taken - Upheld client privacy by removing all identifying information prior to any communication with a client
Mentored new auditors on auditing procedures, resulting in a 20% increase in audit accuracy and efficiency, leading to improved financial reporting for the company. - Analyzed financial reports for accuracy and identified discrepancies in tax submissions.
- Conducted comprehensive audits of revenue data to ensure compliance with state regulations.
Taxpayer Services Specialist
Department of Revenue
06.2014 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in processing tax returns and ensuring compliance with state regulations.
- Assisted taxpayers with questions on diverse tax types, contributing to a 35% increase in taxpayer compliance.
Increased accuracy by developing a comprehensive training document on electronic timesheets, leading to a 20% decrease in processing time and enhancing overall productivity. - Handled 200 taxpayer problems, resulting in a 25% decrease in escalations and improved taxpayer relations.
- Coached and mentored 4 customer service representatives, resulting in a 15% boost in first-call resolution rate and improved taxpayer experience.
Clerk Processor
Department of Human Services
11.2013 - 06.2014
- Collaborated with 25 daycare providers to successfully process applications, leading to a 10% decrease in processing time and improved provider retention.
- Efficiently managed the denial appeal process for 5 daycare provider applications, resulting in improved turnaround time and increased satisfaction among applicants.
- Collaborated with 4 team members to streamline clerical processes, resulting in a 30% increase in overall productivity.
Accounting Clerk
PepsiCo
01.2011 - 02.2012
- Balanced account totals for 40 delivery driver payments, maintaining financial accuracy and accountability.
- Managed daily reports with 75% accuracy, providing timely financial data for informed decision-making and improved department efficiency.
- Implemented proactive measures to prevent financial discrepancies, resulting in 20% decrease in losses identified during internal audits. Contributed to a more secure and financially stable work environment.
Branch Office Administrator
Edward Jones
01.2011 - 02.2012
- Efficiently managed 75 client investment account payments, reducing processing time and improving overall client experience and retention.
- Supported 10 clients in the smooth transfer and rollover of investment accounts, ensuring accuracy and boosting client satisfaction.
- Enhanced customer support through efficient handling of inquiries, questions, and problems, leading to improved client relationships and loyalty.
Front Office Manager
Hampton Inn by Hilton
05.2007 - 01.2011
- Managed front desk operations, resulting in a 15% decrease in supply costs and enhanced guest satisfaction.
- Implemented new training program for 7 employees, resulting in 30% reduction in training time and improved overall staff efficiency.
- Streamlined weekly report process, reducing completion time by 15% and allowing for quicker analysis and action to maximize revenue.
- Conducted monthly team meetings to gather ideas from the staff on better ways to handle processes at the front desk.
Education
Bachelor of Business Administration - BBA - Business Management
William Penn University
West Des Moines, IA05-2011
Skills
Accounts Payable & Receivable
Cash Receipts & Journal Entries
Account Reconciliation
Inventory Adjustments
Government Accounting
GenTax (IMPACT)
Workday & Iowa Advantage
Microsoft Dynamics / ERP Systems
Financial Reporting
Documentation Review
Customer Service & Issue Resolution
Multi‑tasking & Prioritization
Timeline
Audit Associate – State & Local Government (SLG)
CliftonLarsonAllen (CLA)
01.2026 - 05.2026
Revenue Auditor
Iowa Department Of Revenue
06.2014 - 01.2026
Taxpayer Services Specialist
Department of Revenue
06.2014 - 01.2026
Clerk Processor
Department of Human Services
11.2013 - 06.2014
Accounting Clerk
PepsiCo
01.2011 - 02.2012
Branch Office Administrator
Edward Jones
01.2011 - 02.2012
Front Office Manager
Hampton Inn by Hilton
05.2007 - 01.2011
Bachelor of Business Administration - BBA - Business Management
William Penn University