Jennifer Murphy
Milford,CT
Summary
Dedicated IT professional with expertise in Business Integration, Process Engineering, Business Analysis, Project Management, and Release Management. Proven in steering complex projects from requirements to operational implementation, showcasing energy, goal-oriented dedication, and strong critical thinking. Experienced in comprehensive IT project management, offering a unique blend of organizational prowess and proactive initiative. Recognized for outstanding soft skills, effective communication, and adept interpersonal capabilities. My career goal is to drive successful project outcomes, contributing significantly to IT and business initiatives, fostering innovation, and operational excellence.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Manager, Business Integration
PITNEY BOWES
07.2016 - 07.2023
- Oversaw the streamlined integration of new and existing products and services onto processing platforms
- Proficient in defining functional requirements and technical specifications, collaborating with product owners, technical leads, and external stakeholders for effective implementation
- Skilled in project management, including milestone definition, gap identification, process and solution development, and timely execution
- Accountable for integrating Global Financial Services products onto various platforms, ensuring seamless testing facilitation and execution, and monitoring performance during and post-implementation
- Proven ability to meet the needs of dependent parties, devise process solutions, and establish collaborative relationships with internal and external sources, including vendors
- Effective communication with key stakeholders to ensure smooth process implementation and integration into products and the organization.
Program Management Office – Project Analyst/Quality Manager
PITNEY BOWES
01.2014 - 07.2016
- Specialized in SharePoint Technical Project Management and Business Analysis for a user base of over 1000 users
- Proficient in SharePoint administration and training, leading successful ERP projects, conducting training sessions, administering tool access, troubleshooting, and resolving issues
- Skillfully managed and enhanced project management tools critical for tracking deliverables, issue and risk tracking, change request tracking, action log, decisioning, and reporting, ensuring on-time and on-budget delivery
- Established tollgate process overview templates, conducted quality reviews of gate deliverables, and created dashboards and data collection tools for executive-level reviews
- Led Real Estate Planning initiative for ERP project, placing team members strategically for effective collaboration and communication
- Managed risk tracking and mitigation, showcasing strong stakeholder engagement across diverse business units for seamless Business Readiness.
Release Manager/Quality Assurance IT Analyst
J.P. MORGAN CHASE & CO.
08.2010 - 01.2014
- Release Manager/Quality Assurance IT Analyst with a proven track record of coordinating and maintaining effective relationships with technology and business management, program sponsors, project managers, and application development managers
- Proficient in organizing and communicating program status to stakeholders using Microsoft Project, ensuring process capability, control, and improvement through the implementation of quality assurance procedures
- Established pre and post-release metrics, overseeing data collection procedures and monthly release analysis and took ownership of the executive metrics dashboard
- Successfully coached application development and project management teams in adopting Agile Methodology, achieving an 80% adoption rate across the Private Banking Organization
- Collaborated with finance management to deliver key milestones, developed process flow diagrams, and implemented strategies for building a centralized Engineering Library.
Process/Project Manager
GE CONSUMER FINANCE
06.1998 - 01.2008
- Coordinated and managed diverse IT projects, overseeing planning, design, testing, and implementation processes including leading the design and automation of a chance control application which integrated access databases into an SQL server back-end
- Maintained project schedules in Microsoft Project, successfully completing compliance-focused projects, including the eApply initiative, resulting in a $4 Million Net Income
- Provided pivotal project management support to address Truth in Lending Act and Regulation Z compliance gaps
- Functioned as an IT Testing Coordinator, overseeing end-to-end and user acceptance testing processes
- Established and managed a Six Sigma-based Release Management Process, contributing to enhanced production stability which resulted in implementing and supporting a Release Management workflow tool that automated the IT Release Management Process.
Education
Associates in Computer Information Systems -
Norwalk Community Technical College
Skills
- Innovative
- Process Focused
- Client First Mentality
- Quality Approaches
- Data Analysis
- Business Analysis
- Project Management
- Critical Thinking
- Process Engineering and Improvement Procedures
- Release Management
- SDLC & Agile Methodologies
- Business Administration
- Strategic Planning
- Operations Management
- Performance Management
- Contract Management
- Product Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Schedule Preparation
- Cross-Functional Teamwork
- Complex Problem-Solving
- Time Management
- Expectation Setting
- Key Performance Indicators
Timeline
Manager, Business Integration
PITNEY BOWES
07.2016 - 07.2023
Program Management Office – Project Analyst/Quality Manager
PITNEY BOWES
01.2014 - 07.2016
Release Manager/Quality Assurance IT Analyst
J.P. MORGAN CHASE & CO.
08.2010 - 01.2014
Process/Project Manager
GE CONSUMER FINANCE
06.1998 - 01.2008
Associates in Computer Information Systems -
Norwalk Community Technical College
Certification
Six Sigma Green Belt
Software And Technologies Used
Microsoft SharePoint, Microsoft Office (Outlook, Project, Visio, Access, PowerPoint, Excel), HP Quality Center, JIRA/Greenhopper, Lotus Domino, Google Workspace, Google Sheets, Canva, Asana, Snowflake, DB2, Oracle, SQL, HTML
Community Service
- GE Woman’s Network - Planning Committee, Active member, contributing to planning and initiatives within the GE Woman's Network., 2001, 2008
- Elfun - GE Volunteer Committee, Demonstrated commitment to corporate social responsibility through membership in the Elfun GE Volunteer Committee., 2001, 2008
- United Way Foundation, Engaged in various charitable activities, showcasing dedication as both a participant and coordinator for the United Way Foundation., 2001, 2008
- Shelton Mentor Program, Contributed to community education and mentorship programs, emphasizing knowledge-sharing and building strong foundations for future generations., 2005, 2008
- Golf Outing Coordinator & Gala Committee, Organized and participated in fundraising events, highlighting organizational and leadership skills for community development., 2006, 2008
- Superstorm Sandy Clean Up Team Captain, Led a team in the aftermath of Superstorm Sandy, demonstrating leadership and community support during times of crisis., 2012, 2013
- Adult and Youth Mental Health First Aid Certified, Certified advocate for mental health, contributing to a supportive and informed community., 10/2022, 07/2023
- Domestic Violence Awareness Advocate, Actively involved in raising awareness and supporting initiatives addressing domestic violence.
Awards
Business Impact Productivity & Professionalism (1998 – 2008)
Software And Technologies Used
- Microsoft SharePoint
- Microsoft Office (Outlook, Project, Visio, Access, PowerPoint, Excel)
- HP Quality Center
- JIRA/Greenhopper
- Lotus Domino
- Google Workspace
- Google Sheets
- Canva
- Asana
- Snowflake
- DB2
- Oracle
- SQL
- HTML
Community Service
- GE Woman's Network - Planning Committee, Active member, contributing to planning and initiatives within the GE Woman's Network., 2001, 2008
- Elfun - GE Volunteer Committee, Demonstrated commitment to corporate social responsibility through membership in the Elfun GE Volunteer Committee., 2001, 2008
- United Way Foundation, Engaged in various charitable activities, showcasing dedication as both a participant and coordinator for the United Way Foundation., 2001, 2008
- Shelton Mentor Program, Contributed to community education and mentorship programs, emphasizing knowledge-sharing and building strong foundations for future generations., 2005, 2008
- Golf Outing Coordinator & Gala Committee, Organized and participated in fundraising events, highlighting organizational and leadership skills for community development., 2006, 2008
- Superstorm Sandy Clean Up Team Captain, Led a team in the aftermath of Superstorm Sandy, demonstrating leadership and community support during times of crisis., 2012, 2013
- Adult and Youth Mental Health First Aid Certified, Certified advocate for mental health, contributing to a supportive and informed community., 10/2022, 07/2023
- Domestic Violence Awareness Advocate, Actively involved in raising awareness and supporting initiatives addressing domestic violence.