Jennifer Murray
Birmingham
Summary
Dynamic leader with a proven track record at Pigtails & Crewcuts, skilled in driving operational excellence and fostering customer relations. Excelled in staff management and financial oversight, significantly enhancing brand identity through strategic marketing. Demonstrates exceptional verbal and written communication, adept at relationship building. Achieved market expansion and cultivated a loyal customer base by prioritizing service quality.
Overview
17
17
years of professional experience
Work History
Owner
Pigtails & Crewcuts
01.2020 - Current
- Managed day-to-day business operations, ensuring efficient processes and quality services.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Expanded business into a new market.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services through social media and traditional campaigns to target ideal consumers, generate leads, and maximize brand identity.
- Evaluated competitors' offerings to identify unique marketing and selling propositions that attracted new clients.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Ordered all salon and services supplies, furniture, retail items, hair products, and hair accessories.
- Performed regular inventory management to monitor retail and supply items.
Analyst
Influence Health
05.2014 - 11.2019
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Managed client directory listings in Bing, Yahoo, FourSquare, Yelp, HealthGrades, Vitals, and Google.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
Marketing Coordinator
Computer Technology Solutions (now CGI)
08.2010 - 09.2012
- Managed social media efforts using Twitter, Facebook, Yammer, LinkedIn, and Google +.
- Managed content on CTS’ external website, including updates and making changes using Tyfoon.
- Produced proposals for clients in various market sectors.
- Generated corporate communications messages regarding Center of Excellence initiatives, upcoming training activities, and other Technology Services-related announcements.
- Designed and coordinated the publishing process of company deliverables including brochures, presentations, and project boards.
- Coordinated both internal and external training initiatives, certification planning, and competency building activities.
- Developed, reviewed, and maintained SharePoint sites.
- Maintained a skill inventory application and certification database.
- Created presentations for internal and external meetings.
- Redesigned existing company collateral templates.
- Managed partnerships with companies such as Microsoft, Oracle, HP, and Dell.
- Worked extensively in the Microsoft Partner Network to remain in compliance with gold competency requirements.
Marketing Coordinator
Skanska USA Building
01.2008 - 06.2010
- Designed and produced award winning proposals, presentation boards and qualification books for construction projects, award submittals, subcontractor networking and community outreach events.
- Provided marketing assistance for the Atlanta office as well as supported 35 other offices.
- Managed and updated a projects database containing over 10,000 projects.
- Coordinated final project photography.
- Produced the quarterly company newsletter.
- Hosted kick-off and overall coordination meetings with executives, managers and superintendents regarding upcoming deliverables and presentations.
- Coordinated and participated in numerous community outreach activities as well as monthly lessons learned jobsite visits and project team debriefs.
Education
Master of Science - Internet Marketing
Full Sail University
Winter Park, FL12-2010
Bachelor of Science - Merchandising And Business
Florida State University
Tallahassee, FL05-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business planning, development and management
- Staff management
- Marketing
- Design coordination
- Financial management
- Staff hiring
- Social media control
- Profit and loss
Timeline
Owner
Pigtails & Crewcuts
01.2020 - Current
Analyst
Influence Health
05.2014 - 11.2019
Marketing Coordinator
Computer Technology Solutions (now CGI)
08.2010 - 09.2012
Marketing Coordinator
Skanska USA Building
01.2008 - 06.2010
Master of Science - Internet Marketing
Full Sail University
Bachelor of Science - Merchandising And Business
Florida State University
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