JENNIFER MUTUKU
Aubrey,TX
Summary
I am a detail-oriented, highly motivated team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As well as talented scheduler with a hardworking mentality and organized approach. Familiar with compliance and documentation requirements.
Overview
11
11
years of professional experience
Work History
Assistant Manager
OLOSIVA HEALTH CLINIC
08.2012 - 10.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Overnight Customer Service Representative
Bethesda Senior Living
07.2016 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed high-volume phone lines, ensuring prompt responses and accurate information dissemination.
- Collaborated with team members to achieve company goals and maintain seamless overnight operations.
- Provided exceptional service by attentively listening to customers'' needs and offering appropriate solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
REMOTE LOGISTICS MANAGER
KATHIANI LOGISTICS
01.2017 - Current
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Reduced warehouse storage costs with effective space utilization strategies.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
Education
No Degree - Human Resources Management
Jomo Kenyatta University For Agriculture And Tech
No Degree - Data Analytics
Colaberry School of Data Analytic
Plano, TX03.2023
Bachelor of Arts - Education
Wartburg College
Waverly, IA12.2004
Skills
- Employee Scheduling
- Bilingual in Swahili and English
- Customer Relations
- Multitasking
- Typing Speed
- Staff Supervision
- Schedule Oversight
- CRM Software
Timeline
REMOTE LOGISTICS MANAGER
KATHIANI LOGISTICS
01.2017 - Current
Overnight Customer Service Representative
Bethesda Senior Living
07.2016 - Current
Assistant Manager
OLOSIVA HEALTH CLINIC
08.2012 - 10.2015
No Degree - Human Resources Management
Jomo Kenyatta University For Agriculture And Tech
No Degree - Data Analytics
Colaberry School of Data Analytic
Bachelor of Arts - Education
Wartburg College