Jennifer Myers
Highland,KY
Summary
Productive Dental Office Manager with versatile skills in staff supervision and customer service. Gifted communicator promotes practice reputation and creates inviting work environment. Known for productive and efficient task completion. Excel in patient relations and office administration. Bring top notch skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.
Overview
9
9
years of professional experience
Work History
Office Manager
Klermont 4 Kids & Adults 2
Batavia , OH
11.2021 - 10.2024
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Payroll and benefits for Doctors and staff
Grooming Salon Manager
Pet Nation Lodge
Loveland, OH
01.2016 - 11.2021
- Developed and implemented grooming policies and procedures.
- Conducted training sessions to educate staff on proper pet handling techniques.
- Monitored daily operations of the grooming salon to ensure quality standards were met.
- Managed customer service issues in a professional manner.
- Supervised a team of groomers, providing guidance and feedback when needed.
- Scheduled appointments for customers and provided estimates for services rendered.
- Maintained accurate records of all pets groomed, including breed type, age, size.
- Ensured compliance with all health codes related to animal care and safety regulations.
- Ordered supplies necessary for the daily operation of the salon such as shampoo, conditioner, brushes.
- Performed regular maintenance checks on equipment used by groomers such as clippers, scissors, tables.
- Provided recommendations to customers regarding products that would best suit their pet's needs.
- Worked closely with veterinary staff to provide additional medical treatments if needed.
- Attended trade shows and conferences related to pet grooming industry developments.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Skills
- Policy Development
- Employee Supervision
- Customer Service
- Staff Management
- Office Management
- Billing
- Staff hiring
- Scheduling
- Staff Training
- Conflict Management
- Customer Relations
- Payroll and budgeting
- Excellent multi-tasking ability
- Clear oral/written communication
- Payroll Processing
References
References available upon request.
Timeline
Office Manager
Klermont 4 Kids & Adults 2
11.2021 - 10.2024
Grooming Salon Manager
Pet Nation Lodge
01.2016 - 11.2021
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