Jennifer Myers
Marquette,MI
Summary
Dynamic sales professional with a proven track record at Barnes and Noble College, excelling in customer service and innovative merchandising strategies. Recognized for enhancing store performance through effective teamwork and problem-solving skills, while maintaining strong relationships with customers and suppliers. Committed to delivering exceptional shopping experiences and driving revenue growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Kohls Department Store
11.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
General Merchandise Manager
Barnes and Noble College
06.2016 - 11.2019
- Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
- Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
- Analyzed sales data to identify trends and opportunities for growth within various product categories.
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
- Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
- Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
- Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
- Established strong relationships with suppliers to ensure timely delivery of quality products at competitive prices.
- Boosted employee morale with regular recognition programs, team-building events, and open communication channels.
- Facilitated resolution of vendor disputes and discrepancies.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Key Holder
Hallmark
11.2013 - 06.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Bachelor Of Science - Merchandise Management
Michigan State University
East Lansing, MI12.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Cash handling
- Verbal/written communication
- Cash register operation
- Store opening and closing
- Conflict resolution
- Customer needs assessment
- Professional demeanor
- Merchandise display
Timeline
Sales Associate
Kohls Department Store
11.2019 - 07.2020
General Merchandise Manager
Barnes and Noble College
06.2016 - 11.2019
Key Holder
Hallmark
11.2013 - 06.2016
Bachelor Of Science - Merchandise Management
Michigan State University
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