Summary
Work History
Education
Skills
Certification
Software
Timeline
GeneralManager
Jennifer Nagel

Jennifer Nagel

Travel Specialist
Colorado Springs,United States

Summary

Dedicated product design professional with history of meeting company goals utilizing consistent and organized practices seeking career as Associate Product Operations Specialist. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Work History

High School English Teacher

Coronado High School
Colorado Springs, CO
08.2019 - Current
  • Technical writer able to explain complicated material in clear, user-friendly language
  • Create, distribute, and present instructional tools to communicate essential information
  • Anticipate user experience and revise projects as needed to decrease customer friction
  • Eager to help colleagues acquire, process, and maintain knowledge/skills
  • Expert proofreading and editing skills
  • Able to quickly and accurately process high-volume work loads
  • Organize and maintain a product management system to ensure efficient work-flow

High School English Teacher

Manitou Springs High School
Colorado Springs, CO
08.2016 - 07.2019
  • Managed annual budget for book publication from advertising, sales, accounts receivable and accounts payable, and boosted sales year over year 10%
  • Committed to timely and targeted communication with all stakeholders
  • Able to gracefully diffuse customer service conflicts
  • Use digital publishing and communication networks to provide regular status updates
  • Effectively communicate with multiple audiences, adjusting tone and message as needed to maximize engagement


High School English Teacher

Coronado High School
Colorado Springs, CO
07.2015 - 07.2016
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Consulted with colleagues in other departments to identify and adopt successful instructional strategies.
  • Able to adjust instructional delivery style to adapt to environment and audience needs.

Human Resources Assistant

Colorado Springs School District
Colorado Springs, CO
05.2015 - 07.2015
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Organized new employee orientation schedules for new hires.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.

Career Services Team Lead

Everest University
Colorado Springs, CO
11.2014 - 02.2015
  • Supported director with projects related to team metrics and success reports.
  • Created customer support strategies to increase customer retention.
  • Built strong team culture to encourage internal communication and improve staff satisfaction.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Career Services Representative

Everest University
Colorado Springs, CO
07.2013 - 02.2015
  • Achieved weekly goals on consistent basis to build company growth.
  • Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
  • Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
  • Achieved department metrics and quotas for interviews, hires and job placement goals.
  • Maintained knowledge of market and diverse career opportunities.
  • Maintained case files and documented actions.

Marketing Specialist/Assistant

Castle & Cooke Mortgage
Colorado Springs, CO
10.2012 - 07.2013
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Developed marketing presentations, public relations campaigns, articles and newsletters.
  • Maintained high level of understanding of industry standards and trends.
  • Monitored social media questions and comments and appropriately responded.

Office Manager/Marketing Assistant

DeVry University
Colorado Springs, CO
05.2010 - 07.2011
  • Managed daily operations of an office including greeting clients, phones, computers, budgets, and schedules
  • Interviewed potential college faculty and provided teaching materials and schedules for upcoming semesters
  • Operated as registrar for incoming students to input necessary information into databases and secured confidential information
  • Managed staff of four part-time office assistants including scheduling and job duties.

Director of Volunteers

The Navigators
Colorado Springs, CO
09.2007 - 06.2009
  • Responsible for 800 volunteers and Salesforce database system for management of programs
  • Created new recruiting program that brought in over 100 potential volunteers
  • Successfully managed department budget, submission of purchase card requests, and time cards
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Helped develop monthly schedules and assignments.

Education

B.S - Communications/Marketing

Ball State University

Skills

    Copywriting expertise

undefined

Certification

Customer Relations

Software

Office 365

Google Workspace

Webex & Zoom meeting platforms

Social Media

Timeline

High School English Teacher

Coronado High School
08.2019 - Current

High School English Teacher

Manitou Springs High School
08.2016 - 07.2019

High School English Teacher

Coronado High School
07.2015 - 07.2016

Human Resources Assistant

Colorado Springs School District
05.2015 - 07.2015

Career Services Team Lead

Everest University
11.2014 - 02.2015

Career Services Representative

Everest University
07.2013 - 02.2015

Marketing Specialist/Assistant

Castle & Cooke Mortgage
10.2012 - 07.2013

Office Manager/Marketing Assistant

DeVry University
05.2010 - 07.2011

Director of Volunteers

The Navigators
09.2007 - 06.2009

B.S - Communications/Marketing

Ball State University
Customer Relations
Problem Solving

Research and marketing

Professional written communication skills

Passionate about travel!

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Jennifer NagelTravel Specialist