JENNIFER NAGY

- Negotiated favorable vendor contracts, enhancing cost efficiency, and supply chain reliability.
Analyzed and forecasted business performance, providing insights for strategic decision-making.
- Developed and implemented streamlined processes, improving overall organizational workflow.
- Coordinated cross-departmental projects, ensuring timely and successful execution.
- Resolved customer complaints efficiently, maintaining a positive brand image, and service quality.

- Ensured compliance with industry regulations and company policies.

• Built lasting partnerships with customers
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee appreciation.
• Attending and setting up and taking down industry events (Interwoven Booth) twice a year, appointment scheduling
• Showing the fabric line and quoting prices
• RFQ's for the Hospitality clients
• Fabric pulls and arranging deliveries for clients

• Led a team of 16 employees, ensuring high productivity and excellent customer service.
• Ensured compliance with industry regulations and company policies.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Assigned work and monitored performance of project personnel.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Created monthly reports for senior management summarizing operational performance metrics.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Worked with cross-functional teams to achieve goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.