JENNIFER NANCE
Everett,USA
Summary
Dynamic Enterprise Client Success Manager with a proven track record at Syndigo, achieving 111.09% net retention. Expert in analytical thinking and leadership, driving client engagement and AI tool adoption. Recognized for delivering impactful insights and fostering strategic relationships, ensuring clients meet their business objectives and maximize resources.
Overview
17
17
years of professional experience
Work History
Enterprise CSM
Syndigo
Chicago, IL
10.2021 - Current
- Delivered 111.09% net retention in 2024 with zero churn or downsell.
- Lead trusted relationships with enterprise clients, aligning Syndigo’s solutions to their evolving goals and business outcomes.
- Proactively train clients on AI-powered tools and product lines, ensuring high adoption and measurable results.
- Drive enhanced content and syndication success across Walmart, Amazon, Kroger, and Target.
- Deliver insight-rich reporting tied to KPIs and content health, guiding digital shelf strategy.
- Partner with AEs on renewal/expansion planning and uncover strategic upsell opportunities.
- Champion customer voice internally to influence roadmap, support, and experience improvements.
Account Manager
Verity Solutions
Kirkland, WA
06.2019 - 10.2021
- Develop account relationships and serve as the key contact with CE and Pharmacies to understand their 340B CP and SB program, compliance, and data delivery obligations.
- Develop and analyze key metrics and account elements to maintain compliance and ensure continued program growth.
- Educate and train CE and Pharmacies on platform interaction specifics and new features of all Verity products.
- Conduct business reviews with CE to ensure overall program success.
- Establish routines to review and analyze key savings metrics and account elements to maintain compliance and visibility to account performance and savings reports.
Business Development Manager
Cornerstone Mortgage Group
San Diego, CA
01.2019 - 06.2019
- Collaborated with colleagues to discuss market information and strategies.
- Contributed to the department's sales initiative, which enhanced the company's revenue by 15%.
- Managed complex contract negotiations and closed new business partnerships with big corporations.
- Developed and executed client referral system to gain quality sales leads.
Senior Client Success Manager and Sales
GeoTeaming
Seattle, WA
05.2017 - 01.2019
- Managed high-end account like Microsoft, Facebook and Google.
- Developed and implemented tailored service plans to the needs of clients.
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
- Developed and maintained a well-coordinated relationship with key decision makers within the client’s organization.
Sr. Client Success Manager
BizX.
Kirkland, WA
02.2016 - 05.2017
- Enhanced client satisfaction through open communication and quick issue resolution practices.
- Evaluated client accounts and determined proper methods to help advance the clients' goals.
- Developed and maintained a well-coordinated relationship with key decision makers client’s organization.
- Conducted reviews on accounts on regular basis to evaluate clients demands and usage.
Sr. Client Success Manager
Sesame Communications
Seattle, WA
08.2014 - 02.2016
- Modify or upgrade existing systems to meet clients' changing business needs.
- Developed and maintain a well-coordinated relationship with key decision makers.
- Conduct reviews on accounts on regular basis to evaluate clients' demands and usage of account; determine types of services/products and prices/fees satisfying the clients' needs as well as the organizations objectives.
- Training Clients.
Enterprise Client Success Manager
Onvia, Inc.
Seattle, WA
01.2008 - 08.2014
- Introduced flagship products customized for IT and telecommunications to meet with top leadership and key decision makers at Fortune 100 industry leaders such as Dell, Sprint, and Ford.
- Led high-level impact presentations, business cases and reviews through both in-person visits and online meetings.
- Identified challenges diverse businesses face in the public sector market and clearly demonstrate how Onvia services provide the solution.
- Ensured clientele are maximizing resources, achieving business goals and revenue targets.
- Collaborate with the product team on product enhancements and adding additional tools to assist the client meet their business objectives.
- Consistently exceed retention/sales quota making President’s Club for 5 years in a row.
Education
BACHELOR OF FINE ARTS - PHOTOGRAPHY
ART INSTUITE OF SEATTLE
01.2019
Skills
- Leadership and team building
- Marketing expertise
- Microsoft Office proficiency
- Analytical thinking
- Customer service excellence
- Results orientation
- Organizational skills
- Time management
- AI training
References
PROFESSIONAL & CLIENT REFERENCES UPON REQUEST
Timeline
Enterprise CSM
Syndigo
10.2021 - Current
Account Manager
Verity Solutions
06.2019 - 10.2021
Business Development Manager
Cornerstone Mortgage Group
01.2019 - 06.2019
Senior Client Success Manager and Sales
GeoTeaming
05.2017 - 01.2019
Sr. Client Success Manager
BizX.
02.2016 - 05.2017
Sr. Client Success Manager
Sesame Communications
08.2014 - 02.2016
Enterprise Client Success Manager
Onvia, Inc.
01.2008 - 08.2014
BACHELOR OF FINE ARTS - PHOTOGRAPHY
ART INSTUITE OF SEATTLE
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