Jennifer Napper
Utica,MI
Summary
Dynamic professional with a proven track record at Lowe's, adept in leveraging industry expertise and a collaborative mindset to drive innovation and customer satisfaction. Excelled in relationship building and creative problem-solving, significantly enhancing client retention and project outcomes. Selling over a million dollars of appliances two years in a row. Skilled in staff training and service upselling, contributing to a positive and adaptable team environment.
Overview
2025
2025
years of professional experience
Work History
Customer Service Desk Cashier
Lowe's
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Appliances Sales Specialist
Lowe's
- Developed in-depth knowledge of competitor offerings, enabling effective counter-sales strategies that maintained the store''s competitive edge.
- Increased customer satisfaction by providing knowledgeable product recommendations and personalized solutions.
- Collaborated with team members to optimize the shopping experience for each customer, resulting in higher overall satisfaction ratings.
- Used in-store system to locate inventory and place special orders for customers.
Paint Department Associate
Lowe's
- Achieved optimal resource utilization by monitoring usage rates closely and adjusting orders accordingly.
- Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Engaged in friendly conversation with customer to better uncover individual needs.
Kitchen Cabinets
Lowe's
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hardware and Tool Department
Lowe's
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Boosted consumer engagement by showcasing the functionality of new products.
- Boosted department sales through exceptional customer service.
- Conducted market research to stay informed about industry trends and competitor offerings.
Pro Services Specialist
Lowe's
- Current
- Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
- Implemented a structured approach to problem-solving, promoting a more efficient resolution of client concerns and support
- Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
- Set up promotional displays and equipment for special events and activities.
Floral Manager
Sam's Club
04.1999 - 05.2012
- Trained employees on customer order taking and basic floral arranging.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Ensured tasks were completed on time by maintaining organized workspace.
- Ensured store was clean and prepared for customer entry each day.
Sales Floor Associate
Sam's Club
04.1999 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Conducted product demonstrations, enhancing customer engagement and interest.
Cake Decorator
Sam's Club
04.1999 - 05.2012
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Skills
- Collaborative mindset
- Creative solutions
- Industry expertise
- Innovation skills
- Customer service
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Relationship building
- Customer relations
- Appointment scheduling
- Complaint handling
- Staff training
- Order fulfillment
- Store maintenance
- Order processing
- Customer education
- Stock management
- Sales closing
- Service upselling
Timeline
Floral Manager - Sam's Club
04.1999 - 05.2012
Sales Floor Associate - Sam's Club
04.1999 - 05.2012
Cake Decorator - Sam's Club
04.1999 - 05.2012
Customer Service Desk Cashier - Lowe's
Appliances Sales Specialist - Lowe's
Paint Department Associate - Lowe's
Kitchen Cabinets - Lowe's
Hardware and Tool Department - Lowe's
Pro Services Specialist - Lowe's
- Current