Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Naranjo

Arvada,CO

Summary

Dynamic professional with extensive experience at Volt Workforce Solutions, excelling in customer service and conflict resolution. Proven track record in contract management and project oversight, enhancing customer satisfaction and streamlining operations. Adept at problem-solving and team collaboration, ensuring high-quality service delivery and effective communication across all levels.

Overview

12
12
years of professional experience

Work History

Contractor

Vns cleaning
Denver, Colorado
05.2013 - Current
  • Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
  • Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Provided feedback to supervisors regarding any issues that arose during shifts.
  • Responded promptly to customer requests for cleaning services.
  • Stripped, sealed and polished floors.
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Customer Service Representatives

Volt Workforce Solutions
Denver, CO
11.2017 - 03.2021
  • Updated databases with new and modified customer data.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Promoted available products and services to customers during service, account management and order calls.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed and implemented customer service policies to ensure quality customer service.
  • Provided exceptional customer service to all customers.
  • Assisted customers and provided excellent customer service.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.

Education

High School Diploma -

Adam City High-school
06-2005

Skills

  • Contract management
  • Project management
  • Cleaning techniques
  • Customer service
  • Inventory control
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Communication skills
  • Quality assurance
  • Conflict resolution
  • Project oversight

Timeline

Customer Service Representatives

Volt Workforce Solutions
11.2017 - 03.2021

Contractor

Vns cleaning
05.2013 - Current

High School Diploma -

Adam City High-school

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