Jennifer Nava
Rowland Heights,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Disneyland Resort
Anaheim, CA
08.2021 - Current
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Operated point-of-sale systems accurately to process payments from customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Completed transactions in an efficient manner while providing excellent customer service.
- Inspected purchased items for defects before handing them over to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Kept informed about new products arriving at the store on a regular basis.
- Processed returned merchandise according to company policies.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Mail Sorter
FSSI
Santa Ana, CA
01.2020 - 11.2021
- Sorted incoming mail for distribution to staff, departments and external customers.
- Labeled containers with required information before dispatching them.
- Maintained confidentiality of sensitive material handled during job duties.
- Performed data entry into computerized databases for tracking purposes.
- Delivered mail within the facility using carts or vehicles as required.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
Stocker
Walmart
Brea, CA
08.2019 - 01.2020
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Ensured that all products were labeled properly before stocking the shelves.
- Monitored expiration dates of perishable items to ensure freshness.
- Replenished items to maintain stock availability.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Arranged merchandise in an attractive manner to promote sales.
- Lifted materials of varied weights on regular basis.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Document Scanner
the scanning Company
Brea, CA
10.2013 - 07.2019
- Scanned documents and images into computer systems accurately and efficiently.
- Performed daily maintenance checks on scanner equipment to ensure proper functioning.
- Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
- Created digital records of paper documents using specialized scanning software.
- Organized and stored scanned documents in designated electronic folders.
- Verified accuracy of scanned information by comparing it with original document.
- Maintained quality control standards for all scanned materials.
- Collaborated with team members to manage large-scale scanning projects and meet tight deadlines.
- Performed routine maintenance and troubleshooting on scanning equipment to ensure optimal performance.
Education
Vail High School
Montebello, CA06-2009
Skills
- Customer Service
- Money Handling
- POS system operations
- Self-Checkout Assistance
- Retail merchandising expertise
- Teamwork
- Customer Assistance
- Positive and professional
- Phone Etiquette
- Product Knowledge
Timeline
Retail Sales Associate
Disneyland Resort
08.2021 - Current
Mail Sorter
FSSI
01.2020 - 11.2021
Stocker
Walmart
08.2019 - 01.2020
Document Scanner
the scanning Company
10.2013 - 07.2019
Vail High School