Jennifer Navarro
Oxnard,CA
Summary
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
Oxnard, CA
11.2021 - Current
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
Customer Service Associate
Lowes Home Improvment
Oxnard, CA
11.2020 - 11.2021
- Addressed inquiries, resolved customer issues and managed customer relations.
Service Manager
Taco Bell
Oxnard, CA
04.2016 - 05.2019
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Adhered to customer service standards to foster satisfaction and retention.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Biochemistry
Ventura College
Ventura, CA07.2024
High School Diploma -
Hueneme High School
Oxnard, CA06.2018
Skills
- Money Handling
- Honest and Dependable
- Problem Solving
- Attention to Detail
- Cash Supply Orders
- Payment Processing
- Information Processing
- Problem-Solving
- Honest and Ethical
- Currency Counting Machines
- Balance Verification and Reconciliation
- Verbal and Written Communication
- Bank Deposits
- Check Cashing
- Customer Service
- Asset Management
Timeline
Bank Teller
Wells Fargo
11.2021 - Current
Customer Service Associate
Lowes Home Improvment
11.2020 - 11.2021
Service Manager
Taco Bell
04.2016 - 05.2019
Associate of Arts - Biochemistry
Ventura College
High School Diploma -
Hueneme High School