Jennifer Navarro
Huntington Station,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Accounts Payable Associate
NYU Langone Health
Bethpage, NY
07.2023 - Current
- Ensure accurate and timely resolution of invoice payments
- Analyze invoice related issues pertaining to match exceptions / disputes
- Reconcile vendor monthly statements
- Investigate and resolve vendor credit holds
- Process emergency payments when necessary
- Cultivate and maintain vendors and requester relationships
Account Manager
Life’s Worc
Garden City, NY
02.2021 - 05.2023
- Complete Daily, Weekly, Monthly and Quarterly functions related to transaction processing, including disbursements, deposits, fees, opening of trust accounts.
- Correspond with bank to process trust documents including opening and closing of accounts
- Maintain tracking systems (Trust software/Excel), complete account analysis and reconciliations
- Provide account detail to complete annual tax filings audits, trust accounting
- Complete all related functions associated with managing the trust accounts
- Cultivate and maintain beneficiary and client relationships
- Managed multiple accounts simultaneously while meeting deadlines.
Accounting Clerk
Family Service League
Huntington, NY
04.2019 - 02.2021
- Responsible for monthly clams reporting for programs funded by Suffolk County Department of Social Services and Youth Bureau
- Analyze payroll, fringe, and OTPS expenses monthly and reconcile to General Ledger in preparation for reporting to funding sources
- Copying and scanning invoices for claims
- Enter invoices to accounting software to record accounts receivable for claims submitted
- Follow up with funding sources regarding outstanding receivables
- Analyze claim disallowances and identify amounts to be reclaimed
- Special projects as assigned
Delivery Coordinator
Military Auto Source
Woodbury, NY
05.2019 - 04.2020
- Manage customer experience via phone, email, chat
- Maintain follow up procedures to ensure timely action/response
- Manage customer escalations in a timely and effective manner
- Schedule customer appointments with dealers
- Collect payments and documents from customer
- Provide solutions on cancellations requests
- Ensure proper paperwork is mailed to dealer for on time delivery
- Provide solutions for late deliveries
- Meet monthly and quarterly delivery quotas
- Communicated effectively with vendors regarding shipment details, timelines, payment information.
Personal Care Aide
Addus Homecare
Huntington Station, NY
05.2017 - Current
- Support of one of the companies client with disabilities
- Assist with personal care needs of the client (bathing, dressing, etc.).
- Assist with transportation to and from bed to wheelchair via hoyer lift
- Provide or assist in routine house cleaning, meal preparation, and laundry.
- Assist client with administration of medications.
- Observe and report any changes in client's condition.
- Maintain a high degree of confidentiality at all times due to access to sensitive information.
- Abide by all regulations, policies, procedures and standards.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Ensured that all safety measures were followed within the home environment at all times.
Customer Service Representative/ In House Sales Rep
Rubies Costume Co
Melville, NY
03.2015 - 08.2018
- Assist customers with product line selection, inquiries and order requests.
- Recommend alternative items if product is out of stock.
- Ensure superior customer experience by addressing customer concerns, and resolving problems on the spot.
- Set up and explain new customer accounts
- Answer product questions with up-to-date knowledge of product line.
- Cross-sell products and services to customers.
- Submit and track orders.
- Answer customer questions about product availability and shipment times.
- Set up and breakdown of booths at Trade Shows/ Expos (NY & San Diego Comic Con, NY Toy Fair, Halloween & Party Expo- New Orleans,LA)
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified opportunities for cross-selling additional products and services.
Education
High School Diploma -
Huntington High School
Huntington, NY06-2007
Skills
- Data entry
- Skilled in Word, Excel, Outlook, PeopleSoft
- Extremely organized
- Bilingual
- Detail oriented
- Cash handling and management
- Ability to meet deadlines
- Vendor Relationship Management
- Statement Review
- Bill payment
- Account Analysis
- Invoice Processing
- Bank Reconciliation
- Account Reconciliation
- Vendor communication
- Expense Tracking
- Payment Scheduling
Languages
Bilingual English/Spanish
Timeline
Accounts Payable Associate
NYU Langone Health
07.2023 - Current
Account Manager
Life’s Worc
02.2021 - 05.2023
Delivery Coordinator
Military Auto Source
05.2019 - 04.2020
Accounting Clerk
Family Service League
04.2019 - 02.2021
Personal Care Aide
Addus Homecare
05.2017 - Current
Customer Service Representative/ In House Sales Rep
Rubies Costume Co
03.2015 - 08.2018
High School Diploma -
Huntington High School