JENNIFER NAVARRO
Helotes
Summary
Bilingual, highly motivated, organized, and detail-oriented individual. Offers a compassionate and patient-focused approach within a clinical setting and is eager to learn and develop in an ophthalmic environment. Ability to quickly grasp complex medical concepts and apply them efficiently. Ready to utilize and enhance skills in patient interaction and technical support within the desired Cataract Refractive Counselor position.
Overview
3
3
years of professional experience
Work History
Ophthalmic Assistant
San Antonio Eye Center
10.2024 - Current
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained and recorded patient medical history and past ocular history.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Identified issues during preliminary exam and addressed concerns with physician.
Travel Lab Histology Technician
MohsPros, Inc
04.2024 - 09.2024
- Entered patient data into the system with a focus on accuracy and compliance
- Managed and organized folders, paperwork, and inventory, completing monthly compliance tasks and updating schedules as needed
- Monitored inventory levels of supplies, equipment, and reagents, placing timely orders to prevent stock shortages, and maintaining an organized inventory management system
- Documented routine maintenance of laboratory instruments and corrective actions, while prioritizing and sorting specimens, and accurately recording all processes in the pathology log
- Enhanced diagnostic accuracy by meticulously preparing and staining slides, maintaining rigorous quality control to ensure reliable test results for patients
Accessioner
InnovativeGX Laboratories
10.2023 - Current
- Enhanced lab efficiency by organizing and prioritizing specimen processing tasks
- Reduced turnaround times for results by streamlining accessioning processes and procedures
- Ensured accurate data entry by meticulously reviewing patient information and test requests
- Maintained a clean and organized work area, promoting efficient workflow and reducing errors
- Collaborated with team members to ensure timely completion of all laboratory tasks and assignments
- Improved patient care by consistently providing high-quality specimen handling and processing services
- Assisted in training new staff members on proper accessioning techniques and procedures, increasing overall team competency
- Bolstered customer satisfaction levels by responding promptly to questions or concerns from clients related to test results or sample submission guidelines
- Entered patient data into [Software] database system
- Researched and recorded missing insurance and physician information
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Courtyard
Marriott
06.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Increased repeat business through friendly and attentive service tailored to individual preferences
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment
- Reconciled cash drawer and corrected any errors
- Greeted customers with smile and provided helpful suggestions.
Education
Bachler's of science - Biology
University of Texas
San Antonio, TX01-2023
Skills
- Microsoft Office
- Microsoft Excel
- Time management
- Attention to detail
- Data Input
- Teamwork
- Technical Troubleshooting
- Patient care
- HIPAA compliance
- Advanced Excel Spreadsheet Functions
- Critical Thinking
Languages
English
Spanish
Timeline
Ophthalmic Assistant
San Antonio Eye Center
10.2024 - Current
Travel Lab Histology Technician
MohsPros, Inc
04.2024 - 09.2024
Accessioner
InnovativeGX Laboratories
10.2023 - Current
Courtyard
Marriott
06.2022 - Current
Bachler's of science - Biology
University of Texas
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