Jennifer Nave
Fort Bragg,CA
Summary
Driven, meticulous, pro-active, and highly proficient professional with years of relevant experience managing operational processes across diverse industries. Accomplished and dependable, with a proven history of quickly learning, adapting, and succeeding both independently and within collaborative, fast-paced environments. Equipped with strong organizational, project management, and critical thinking skills, along with a detail-oriented, analytical mindset. Excellent communication and relationship-building abilities. Demonstrated ability to manage multiple tasks and prioritize effectively. Currently seeking to leverage these strengths to add value to the dynamic and high-performing Mastercard team.
Overview
14
14
years of professional experience
Work History
Administrative Assistant and Gallery Manager
Flockworks
01.2025 - Current
- Collaborated with internal stakeholders and external partners to maintain smooth operations and accurate reporting.
- Led comprehensive receivables management activities, including invoicing and payment tracking, budgetary coding, documentation, and discrepancy resolution.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed and streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported recruitment processes, scheduling and conducting interviews and communicating with applicants to improve hiring timelines.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to human resources files.
- Negotiated contracts with artists, securing favorable terms for both parties involved in each transaction.
- Established partnerships with local businesses to cross-promote events and draw in new clientele from various sources.
- Managed gallery operations, ensuring a smooth and efficient visitor experience.
- Handled budgeting and financial planning to ensure the gallery operated within its means while still providing a high-quality experience for visitors.
- Managed invoice payments and deposits, clarified payment processes for improved efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Owner/Operator
Nature House
02.2017 - Current
- Managed operational processes, resource allocation, and task prioritization to support business objectives
- Provided top tier customer service to over 400 guests, resulting in a 4.99/5 star rating on AirBnb and a 10/10 "Exceptional" rating on VRBO.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Analyzed market trends and customer feedback to identify opportunities for growth and implemented successful business strategies, resulting in increased revenue annually.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Evaluated performance against objectives, adjusting strategies as needed to achieve desired results.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw inventory management, maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various charitable organizations.
Administrative Secretary
Missoula County Public Schools
10.2011 - 06.2020
- Worked closely with an administrative team to lead, oversee, and support over 300 students and families annually, as well as 60 plus staff members.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Professionally and personably managed a multi-line phone system to address needs in an expedient and friendly fashion.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Contributed to the development of long-term organizational goals by providing administrative support and guidance during strategic planning sessions.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
- Proficiently utilized Word, Excel, and other software.
Education
Bachelor of Science - Management
St. Joseph's University
Philadelphia, PA05.1997
Skills
- High standards with a strong and proven commitment to excellence
- Versatile and flexible, with a willingness to adapt
- Strong organizational, problem-solving, and analytical skills
- Ability to multi-task and manage priorities and workflow
- Proficient in Excel, Google Workspace, Rippling HR and Monday
- Professional appearance and demeanor
- Payment Collecting and Tracking experience
- Ability to anticipate needs and proactively address situations
- Organizational skills
- Project management skills
- Professional, cooperative, and detail oriented
- Written and verbal communication skills
- Highly coachable
- Self-starter with a strong ability to work equally well independently and in collaboration with a team
- Problem-solving skills
- Account Management
- Client Relationship Management
- Documentation and Reporting
- Multi-Task Management
References
Gina McLeer
Mastercard
609-792-9305
Kelly Weingardt
Missoula County Public Schools
217-343-4999
Timeline
Administrative Assistant and Gallery Manager
Flockworks
01.2025 - Current
Owner/Operator
Nature House
02.2017 - Current
Administrative Secretary
Missoula County Public Schools
10.2011 - 06.2020
Bachelor of Science - Management
St. Joseph's University