Jennifer Naylor
Owosso,MI
Summary
Dynamic Patient Access Specialist with a proven track record at Memorial Healthcare, excelling in HIPAA compliance and insurance billing. Recognized for delivering exceptional customer service and resolving patient concerns with empathy. Adept at enhancing operational efficiency through effective communication and problem-solving skills, contributing to a positive healthcare environment.
Overview
2026
2026
years of professional experience
Work History
Patient Access Specialist
Memorial Healthcare
08.2018 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Contacted insurance companies for patient medical billing operations.
Patient Care Technician
Memorial Healthcare
08.2018 - 08.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Med Cart Specialist
Oliver Woods Retirement Village
04.2009 - 08.2018
- Coordinated schedules for resident medications according to dr orders
- Made sure residents were treated with dignity and respect
- Communicated with resident family members and medical professionals when needed.
- Ordered medication when the inventory was low and notified dr's when we needed refills.
- Took vitals and followed appropriate measures when a resident had a medical emergency
Supervisor
Tim Hortons
2007 - 2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Assistant Manager
Wendys Restaurant
2002 - 2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
General Studies
Owosso High School
Owosso, MI 01-2002
Skills
- Front desk operations
- HIPAA compliance
- Insurance billing
- EMR
- Patient registration
- Co-payment collection
- Customer service
- Problem-solving
- Phone and email etiquette
Timeline
Patient Access Specialist
Memorial Healthcare
08.2018 - Current
Patient Care Technician
Memorial Healthcare
08.2018 - 08.2020
Med Cart Specialist
Oliver Woods Retirement Village
04.2009 - 08.2018
Supervisor
Tim Hortons
2007 - 2009
Assistant Manager
Wendys Restaurant
2002 - 2007
General Studies
Owosso High School
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