Jennifer Neal
Las Vegas,NV
Summary
Proven Food Server at Public School 702, adept in relationship building and conflict resolution, significantly increased sales by upselling and fostering customer loyalty. Demonstrates a professional attitude and team leadership, ensuring high customer satisfaction and repeat business through exceptional guest relations and efficient service.
Overview
16
16
years of professional experience
Work History
Food Server
Public School 702
03.2022 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Food Server
Chilis
04.2008 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Education
Business Administration And Management
College of Southern Nevada
Las Vegas, NVSkills
- Professional Attitude
- Relationship Management
- Relationship Building
- Guest Relations
- Conflict Resolution
- Warm and Friendly
- Team Player
- Team Leadership
Timeline
Food Server
Public School 702
03.2022 - Current
Food Server
Chilis
04.2008 - 03.2022
Business Administration And Management
College of Southern Nevada