Jennifer Neff
Guest Relations
Wrightsville Beach,NC
Summary
I have been in the Customer Relations Industry for over 15 years. Conflict resolution, customer service and analyzing reports have been the main focus for my work history.
Overview
12
12
years of professional experience
Work History
Guest Relations Manager
Intracoastal Vacation Rentals
02.2021 - Current
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints for 140 properties.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Responsible for reporting concerning monies collected, and that paperwork is correct and up to date for guests coming in.
Guest Relations
Carolina Country Club
08.2015 - 08.2020
- Set and managed policies for concierge services and guest relations.
- Promoted positive guest relations through proactive communication and attentive service.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
Receptionist
Sky Parlor Salon
08.2015 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Branch Executive
First Priority Financial
05.2013 - 08.2015
- Maintained relationships with business partners to assist customers with complex financial needs.
- Implemented risk management strategies to minimize potential losses while maintaining excellent customer service standards.
- Maintained open communication channels between staff members at all levels within the organization, promoting transparency and collaboration across departments.
Flight Attendant
Go Jet Airlines
03.2012 - 05.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Business Administration
UNC Greensboro
Greensboro, NCExercise Science
Wake Technical Community College
Raleigh, NCSkills
- Complaint Handling
- Property Management Systems
- Service Improvements
- Exceptional communication
- Staff Training and Development
Affiliations
- Alpha Phi Omega - Treasurer
Timeline
Guest Relations Manager
Intracoastal Vacation Rentals
02.2021 - Current
Guest Relations
Carolina Country Club
08.2015 - 08.2020
Receptionist
Sky Parlor Salon
08.2015 - 09.2015
Branch Executive
First Priority Financial
05.2013 - 08.2015
Flight Attendant
Go Jet Airlines
03.2012 - 05.2013
Business Administration
UNC Greensboro
Exercise Science
Wake Technical Community College
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