Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline
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Jennifer Neighbours

Jennifer Neighbours

Gilmer,TX

Summary

Dynamic professional with a proven track record at Daddy T's, adept in drawer balancing and fostering strong customer relationships. Excelled in upselling, significantly outpacing peers by recommending additional items, showcasing reliability and exceptional service. Skilled in fraud prevention, ensuring secure transactions. Prioritizes efficiency and accuracy, driving customer satisfaction and repeat business.

Overview

18
18
years of professional experience

Work History

Cashier

Daddy T's
Gilmer, Texas
02.2019 - 09.2024
  • Checked expiration dates on all perishable goods before stocking them on shelves.
  • Monitored and reordered inventory to maintain optimal stock levels.
  • Conducted price checks and updated pricing information as needed.
  • Provided assistance to customers in locating items throughout the store.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Counted and balanced cashier drawers.
  • Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
  • Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
  • Managed daily opening and closing procedures such as counting the contents of the cash register drawer at the start and end of shift.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Upsold successfully with of customers by recommending additional in-stock items at point of purchase, regularly outpacing other staff members in sales volume.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Organized back-room storage areas to maximize space utilization.
  • Coordinated with suppliers and vendors for timely delivery of goods.
  • Answered phone calls to assist customers with questions and orders.
  • Processed refunds and exchanges for unsatisfied customers promptly.
  • Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.
  • Performed daily cash drawer counts and reconciliations to ensure accuracy.
  • Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
  • Checked personal identifications during alcohol and tobacco sales.
  • Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Processed sales transactions and handled cash and credit card payments.
  • Conducted inventory audits to prevent loss and theft.
  • Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Interacted with many customers daily.
  • Received payment from customers and provided change when necessary.
  • Adhered to health codes while preparing food items for sale in accordance with state regulations.
  • Assisted in training and mentoring new staff members.
  • Operated cash registers to process cash, check, and credit card transactions accurately.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
  • Operated and maintained store equipment, reporting any malfunctions.
  • Offered customers carry-out service at completion of transaction.
  • Provided excellent customer service by addressing customer concerns in a timely manner.
  • Greeted customers and answered questions about products or services.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Maintained work area and kept cash drawer organized.
  • Implemented promotional strategies to increase customer engagement and sales.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
  • Participated in store meetings and provided input on improving store operations.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
  • Verified accuracy of incoming shipments against invoices.
  • Welcomed customers, offering assistance to help find store items.
  • Located items for customers and helped complete purchases by processing payments with system.
  • Created attractive merchandise displays to promote sales.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Provided excellent customer service, addressing inquiries and resolving complaints.
  • Stocked shelves with merchandise according to store layout guidelines.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Organized promotional displays in accordance with corporate standards.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Tracked sales performance and reported results to store management.
  • Utilized proper safety protocols when handling knives or other sharp objects during food preparation tasks.
  • Assisted in unloading trucks of incoming inventory items.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
  • Assisted customers in locating products and provided recommendations based on needs.
  • Performed price checks for customers' requested items using POS system or pricing guns.
  • Managed inventory, restocked shelves, and ensured product availability for customers.
  • Handled returns and exchanges in accordance with store policies.
  • Processed customer transactions accurately and efficiently at the cash register.
  • Rotated stock as needed to ensure freshness of product displayed on shelves.

Hairstylist

Self Employed Services
Gilmer, TX
11.2017 - 08.2019
  • Organized scheduling of appointments throughout the day.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Applied highlights, lowlights or other coloring techniques.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Tracked inventory of supplies used for styling services.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Performed chemical treatments such as perms and relaxers.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Responded to customer inquiries by phone, email, and in person.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Applied water or setting, straightening or waving solutions to hair.
  • Upsold additional services when appropriate to increase sales volume.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
  • Greeted customers, answered phones and booked appointments.
  • Developed relationships with new clients through referrals from existing customers.
  • Developed new styles and techniques.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
  • Used curlers, rollers and curling irons to press and curl hair.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Created updos for special occasions like weddings or proms.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Updated and maintained customer information records and beauty services provided.
  • Educated clients on proper home hair care maintenance techniques.
  • Operated cash registers to receive payments from patrons.
  • Pre-booked future appointments to increase repeat business.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Shaved, trimmed and shaped beards and mustaches.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Recommended products to clients based on their individual needs.
  • Advised clients on how to maintain their haircuts between visits.
  • Managed cash register transactions during checkout process.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Managed household errands and other essential duties.
  • Operated equipment and machinery according to safety guidelines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Home Health Aide

Self Employed Services
Gilmer, TX
04.2011 - 06.2015
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Administered medications in accordance with physician instructions.
  • Developed individualized care plans for each client based on their physical and mental needs.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted clients with proper exercises and rehabilitation.
  • Provided patients and families with emotional support and instruction.
  • Provided transportation to medical appointments and errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Assisted patients with personal care to alleviate burden on family members.
  • Documented care provided and submitted notes to supervisor.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
  • Managed client's schedule of doctor's appointments, therapies.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Kept up-to-date knowledge on current trends in home health care practices.
  • Educated family members on proper care techniques for their loved one.
  • Assessed home environment for potential safety hazards or risks to the client's well-being.
  • Managed patient transportation and appointment scheduling.
  • Conducted regular assessments to identify any changes in the client's condition or needs.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Directed patients in prescribed exercises or in use of braces or artificial limbs.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Administered prescribed medications under direction from physician.
  • Followed care plan and directions to administer medications.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Coordinated with other healthcare professionals to ensure continuity of care.
  • Developed individualized plans of care based on each client's needs.
  • Improved patient outlook and daily living through compassionate care.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Monitored vital signs such as blood pressure and temperature.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Recognized emergency situations and implemented appropriate procedures.
  • Assisted with client personal care needs to foster independence and well-being.
  • Provided companionship through conversation and recreational activities.
  • Documented patient status and reported changes in care needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Collaborated closely with families to provide support and guidance.
  • Responded promptly to emergency situations involving clients.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Participated in continuing education programs to stay abreast of new developments in the field.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Educated patients and families on health care needs, conditions, and options.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted clients with bathing, dressing and incontinence care.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained accurate records of patient care services provided.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped client with medication self-administration.
  • Checked patients' pulse, temperature and respiration.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Provided entertainment and companionship through conversation, reading, and board games.
  • Ensured compliance with all laws governing home health care services.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Loan Manager

Western Finance
Gilmer, TX
04.2006 - 05.2012
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Maintained accurate records of all loan transactions using software systems.
  • Collaborated with company teams to expedite loan approval processes.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Developed loan policies and procedures to ensure compliance with federal and state regulations.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Participated in meetings between lenders and borrowers during negotiations over loan terms.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Negotiated terms of loans with borrowers, including interest rates and repayment schedules.
  • Assisted customers with understanding their options for refinancing existing loans.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Developed loan contracts and explained contract terms to clients.
  • Identified valuable solutions for customers with credit problems.
  • Prepared documents for closing loans, such as promissory notes, security agreements.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Advised borrowers on available financing options that best meet their needs.
  • Evaluated and approved loan applications based on established criteria.
  • Identified areas for improvement in the loan process and implemented solutions accordingly.
  • Ensured compliance with federal regulations concerning consumer rights when dealing with delinquent accounts.
  • Reviewed loan applications, verified income sources, and evaluated collateral value.
  • Informed customers of loan application requirements and deadlines.
  • Developed and recommended personal or commercial loan packages for clients.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Evaluated credit reports from major bureaus to assess borrower's ability to repay debt obligations.
  • Drafted correspondence to customers regarding changes in terms or conditions associated with their loan accounts.
  • Received Award for rate of closed loans.
  • Collaborated with other departments to evaluate current lending practices and identify new opportunities for growth.
  • Approved or denied loan requests based on established criteria.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Provided guidance on legal requirements related to consumer protection laws governing loan products.
  • Managed a portfolio of existing loans and monitored payment status.
  • Monitored economic trends affecting the local market and adjusted lending strategies accordingly.
  • Analyzed financial statements of potential clients to determine creditworthiness and risk level.
  • Coordinated with external vendors on various aspects of the loan process, such as appraisals, title searches, insurance policies.
  • Updated client account information and records in company databases.
  • Located and suggested loan packages that met client needs and priorities.
  • Resolved customer complaints regarding loan services in a timely manner.
  • Attended industry events to stay up-to-date on developments related to mortgage banking regulations.
  • Set up debt payment plans based on client credit, income and assets.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Conducted periodic reviews of loans to assess performance against objectives.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed household errands and other essential duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Cosmotology - Cosmotology

Bella Cosmetology
Winnsboro, TX
10-2015

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Touching grass (test)
  • Fraud prevention awareness
  • Reliability and punctuality

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Languages

English
Native language

Timeline

Cashier

Daddy T's
02.2019 - 09.2024

Hairstylist

Self Employed Services
11.2017 - 08.2019

Home Health Aide

Self Employed Services
04.2011 - 06.2015

Loan Manager

Western Finance
04.2006 - 05.2012

Cosmotology - Cosmotology

Bella Cosmetology

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Jennifer Neighbours