Jennifer Neldon
Mount Morris
Summary
Results driven Medical Biller and Coder with proven expertise at A2Z Staffing Solutions, specializing in ICD-10 coding and insurance verification. Enhanced billing accuracy through meticulous claims analysis, resulting in improved cash flow. Known for exceptional attention to detail and effective communication with healthcare providers and attorney litigation support ensuring compliance and timely reimbursements.
Experienced with strong problem-solving abilities, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
Work History
Medical Biller and Coder
A2Z Staffing Solutions
10.2025 - Current
- Processed insurance claims accurately to ensure timely reimbursement for services rendered.
- Reviewed medical records for coding compliance and accuracy, minimizing errors in billing submissions.
- Collaborated with healthcare providers to clarify diagnoses and procedures for proper coding practices.
- Utilized electronic health record (EHR) systems to maintain accurate patient billing information and documentation.
- Conducted regular audits of billing processes, identifying areas for improvement and implementing corrective actions.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Safeguarded practice revenue by diligently following up on outstanding account balances and initiating collection efforts when necessary.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
- Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Ensured continuous improvement in billing processes through regular audits of medical codes and charge entries for accuracy.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed up with medical staff regarding missing information in patient records.
- Identified new methods to optimize medical records management.
- Assisted in preparation of medical reports for external parties.
Supplier Quality Engineer
General Motors
10.2021 - 10.2025
- Conducted supplier audits to assess compliance with quality standards and specifications.
- Developed and implemented quality control plans for new product launches.
- Collaborated with cross-functional teams to resolve supplier-related quality issues.
- Analyzed non-conformance reports to identify root causes and implement corrective actions.
- Monitored performance metrics to ensure consistency in supplier quality delivery.
- Led continuous improvement initiatives aimed at enhancing supplier performance and reducing defects.
- Collaborated with cross-functional teams to identify potential supply chain risks and develop contingency plans accordingly.
- Aided suppliers in raw material selection strategies to encourage superior supply chain outcomes.
- Increased overall supplier satisfaction with frequent communication, addressing concerns, and providing support.
- Identified and defined production-critical supplier issues, providing differentiation from [Type] quality control discrepancies.
- Led training sessions for new hires on supplier quality management best practices, ensuring a thorough understanding of organizational expectations.
- Promoted a culture of continuous improvement within the organization by sharing best practices derived from successful supplier engagements.
- Designed inspection plans and methods for execution by personnel at remote locations, verifying accurate implementation and data collection.
- Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
- Resolved supplier quality control issues through collaboration with third-party leadership.
- Reduced product defects by closely monitoring supplier production lines and providing regular feedback for improvements.
- Conducted root cause analysis of recurring quality issues and implemented effective countermeasures in collaboration with affected suppliers.
- Maintained accurate records of all supplier-related documentation, ensuring easy access during audits or evaluations.
- Coordinated corrective action plans for underperforming suppliers, guiding them towards meeting established targets consistently.
Quality Manager
Total Quality Assurance International LLC.
06.2013 - 10.2021
- Led quality assurance initiatives, ensuring compliance with industry standards and regulations.
- Developed and implemented quality management systems to enhance operational efficiency.
- Conducted regular audits to identify areas for process improvement and risk mitigation.
- Trained and mentored staff on quality control procedures and best practices.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Analyzed data trends to inform strategic decisions and enhance product quality outcomes.
- Facilitated continuous improvement programs, driving a culture of excellence within the organization.
- Oversaw supplier quality assessments, ensuring alignment with organizational quality benchmarks.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Improved quality processes for increased efficiency and effectiveness.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
- Devised specifications for processes.
- Developed and deployed production control plans and created work instructions and procedures.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Achieved significant reduction in production errors, implementing continuous improvement program.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
- Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
- Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
- Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
- Streamlined supplier qualification process to ensure only high-quality materials were used in production.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Evaluated employee performance and provided feedback and training as needed.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Scrutinized production output and identified areas for improvement.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Education
CNA - Nursing
Baker College
Flint, MI10-2008
Skills
- HIPAA compliance
- Payment posting
- Insurance verification
- ICD-10 proficiency
- CMS-1500 form completion
- Patient account management
- Medicare and medicaid billing
- Claim submission
- Medical coding expertise
- Claims analysis tracking and documentation for litigation support to ensure timely resolution and compliance
- Appeals processing
- Procedural coding
- CPT coding
- Disability claims process
- Medical billing procedures
- Qualified pain management coder
- Anatomy and physiology
- Claims processing
- Data entry
- Medical billing
- Medical terminology
- Insurance claims analysis
- Medical claims coding
- Coding error resolution
- Insurance coding (ICD-9 and CPT)
- Clinical documentation
- Data security procedures
- Patient data compilation
- Documentation oversight
- Data verification
- Records management
- Performance improvement
- Inpatient records coding
- Continuing education
- Healthcare claim coding
- Patient data identification
- Attention to detail
- Customer service
- Doctor communication
- Records review
- Electronic filing system organization
- Insurance and coding specialist
- Insurance billing
- Compliance verification
- Certified coding specialist - physician - based
- ICD-10 coding
- Patient rights
- Medical billing code accuracy
- Past due account management
- Patient admission documents processing
Timeline
Medical Biller and Coder
A2Z Staffing Solutions
10.2025 - Current
Supplier Quality Engineer
General Motors
10.2021 - 10.2025
Quality Manager
Total Quality Assurance International LLC.
06.2013 - 10.2021
CNA - Nursing
Baker College