Jennifer Nelson
Physical Therapist Assistant
Cottage Grove,MN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Continence Care Consumer Advisor position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Physical Therapist Assistant
Remedy Therapy Services
St Louis Park, MN
11.2019 - 03.2021
- Ensure patient dignity due to specialized care needs i.e. ostomy bags, incontinence issues, wounds.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Educated patients and families on exercises and proper body mechanics.
- Excellent time management as demonstrated through caseload of 6-12 patients daily with productivity standards achieved.
Physical Therapist Assistant
HealthPRO Heritage
Minneapolis, MN
07.2018 - 11.2019
- Monitor patient’s response to treatment to determine necessary adjustment of therapy goals per patient tolerance.
- Implements therapeutic procedures by instruction on exercise, neurologic re-education, gait and mobility training and other activities of daily living.
- Educated families and caregivers on treatment programs for improved at-home support.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
Director of Rehab
Victory Health and Rehab
Minneapolis, MN
05.2019 - 08.2019
- Liaised with patients, families and other departments to adequately plan for patient rehabilitation needs and discharge plans.
- Maintained appropriate and adequate staffing and scheduling of patients on caseloads.
- Supervised, oriented, and trained rehab department employees to improve job productivity and maintain high standards of patient care.
- Achieved average 80% productivity for all therapy departments.
Customer Service Manager
Highland Fitness
Lake Hallie, WI
07.2013 - 04.2015
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Increased sales by 10% for first 6 months; over 5% increase of sales remaining tenure.
- Performed 20-100 calls daily for customer satisfaction and loyalty as well as any concerns.
- Collaborate with team members to implement strategies to increase customer relations and business revenue.
Education
Associate of Applied Science - Physical Therapist Assistant
Western Technical College
La Crosse 09.2016 - 04.2018
Bachelor of Science - Kinesiology, Human Performance, Physical Therapy
University of Wisconsin-Eau Claire
Eau Claire, WI 09.2008 - 12.2011
Skills
Customer Service
Training and Development
Analytical and Critical Thinking
Self motivated
Organization and Time Management
Interpersonal Communication
Certification
Certified Strength & Conditioning Specialist (CSCS)
Timeline
Physical Therapist Assistant
Remedy Therapy Services
11.2019 - 03.2021
Director of Rehab
Victory Health and Rehab
05.2019 - 08.2019
Physical Therapist Assistant
HealthPRO Heritage
07.2018 - 11.2019
Associate of Applied Science - Physical Therapist Assistant
Western Technical College
09.2016 - 04.2018
Customer Service Manager
Highland Fitness
07.2013 - 04.2015
Bachelor of Science - Kinesiology, Human Performance, Physical Therapy
University of Wisconsin-Eau Claire
09.2008 - 12.2011