Jennifer Nelson
Southeast Iowa Regional Medical Center
West Point,IA
1
Certification
21
years of professional experience
Dedicated Surgical Technologist with a proven track record in aseptic techniques, patient safety, and surgical assistance. Adept at enhancing operational flow and mentoring new staff to improve team performance.
Work History
Surgical Technologist
9 Years 11 Months- Managed surgical instruments, ensuring proper sterilization and availability during operations.
- Assisted surgical teams in preparing and maintaining sterile environments for various procedures.
- Collaborated with healthcare professionals to anticipate needs during surgeries, enhancing operational flow.
- Trained new staff on best practices for surgical preparation and instrumentation handling.
- Monitored patient safety protocols, contributing to improved outcomes during surgical interventions.
- Increased efficiency during surgeries by anticipating surgeons' needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Set up operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
- Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, and orthopedic trauma treatment.
Patient Access Representative
5 Years- Managed insurance verification processes to enhance patient access and streamline financial workflows.
- Facilitated patient admissions and registrations, ensuring accurate data entry into electronic health records.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to coordinate appointments and optimize scheduling efficiency.
- Trained new team members on policies and procedures to maintain consistency in operations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Office Manager
5 Years- Produced and Edited Commercials
- Streamlined office operations by implementing efficient scheduling and resource allocation strategies.
- Managed vendor relationships, ensuring seamless procurement of office supplies and services.
- Developed training materials for new staff, fostering a culture of continuous learning and development.
- Oversaw budget management, identifying cost-saving opportunities while maintaining operational efficiency.
Legal Assistant
1 Year 3 Months- Conducted legal research, summarizing findings to support attorneys in case preparation and strategy development.
- Managed legal documentation and case files, ensuring accuracy and compliance with regulatory requirements.
- Coordinated client communications, providing timely updates on case progress and responding to inquiries.
- Drafted legal correspondence and pleadings, maintaining clarity and adherence to court rules and procedures.
- Managed case files and documentation for legal proceedings, ensuring accuracy and compliance with regulations.
- Coordinated scheduling of client meetings and court appearances to optimize attorney availability and efficiency.
- Prepared legal documents, including briefs and motions, utilizing advanced software tools for document management.
- Assisted in conducting legal research to support case preparation and strategy development for attorneys.
- Maintained confidentiality of sensitive information, adhering to ethical standards and organizational policies.
- Streamlined office procedures by implementing an electronic filing system, improving retrieval times and organization.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
Education
High School Diploma
- Completed AP course in Business
Surgical Technologist - Surgical Technology
Skills
Surgical assistance
Aseptic techniques
Sterile technique proficiency
Infection control
Equipment operation
Equipment setup
Basic life support
Patient safety
Patient preparation
Surgical counts
Wound dressing
Wound closure techniques
Specimen collection
Pre-surgical preparation
Preoperative preparation
Patient positioning
Intra-operative support
Site preparation
Biohazardous waste disposal
Safety expertise
Critical thinking
OB/GYN procedures
Equipment handling
Orthopedic/Sports Medicine Procedures
Certification
BLS
Timeline
Surgical Technologist
Southeast Iowa Regional Medical Center
09.2016 - CurrentRead More
Patient Access Representative
Southeast Iowa Regional Medical Center
09.2011 - 09.2016Read More
Office Manager
KCPS Radio
09.2006 - 09.2011Read More
Legal Assistant
Robberts Law Office
06.2005 - 09.2006Read More
Southeastern Community College
Surgical Technologist from Surgical Technology
Read More
Burlington High School
High School Diploma
Read More