Jennifer Nelson- Goulbourne
HR and Training Manager
Land Lakes,FL
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
23
23
years of professional experience
Work History
Human Resources Manager and Safety Training Manager
Infra-Metals
05.2013 - 05.2023
- Responsible for recruiting, interviewing and hiring new team members
- Review drug tests and background checks of candidates to ensure they meet the hiring guidelines and policies
- Responsible for on-boarding and new hire orientations
- Administered employee training and educational programs, including OSHA required training
- Responsible for conducting investigations, coaching, disciplinary actions and terminations
- Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices
- Partnered with Corporate Legal Counsel as needed to respond to external inquiries
- Ensuring policies and practices are maintained and kept up to date, as well as enforcement of them
- Translation of documents for Spanish speaking team members
- Planned all Employee Engagement Activities, including Holiday Party and Recognition Award Dinner
- Process employee Time & Attendance data into payroll and reconcile variances
- Approve and release time in the Ceridian and Dayforce time management system
- Prepare and maintain employee files, assuring accuracy, compliance, and confidentiality
- Responsible for all Workplace Safety Investigations, Audits and OSHA Logs
- Administered all FMLA and Leave of Absences
- Plan Administrator for all benefits and workman's comp needs
- Responsible for month-end duties including approving HR related invoices and ensuring timely payment, submitting payroll accrual and general ledger reconciliation
- Served as an employee advocate and established workplace relationships
- Served as a member of the Management team and reported to the General Manager and the Director of HR
- Chaired the Safety Committee Meeting
Human Resources Employment and Training Manager
Saddlebrook Resort
05.2008 - 01.2009
- Responsible for on-boarding and new hire orientations
- Responsible for recruiting, interviewing and hiring new team members
- Reviewed drug tests and background checks of candidates to ensure they meet the hiring guidelines and policies
- Handled investigations, coaching and terminations
- Maintained compliance with State and Federal Employment Labor Laws
- Assisted Human Resources Director with the investigation and response to Labor complaints
- Reviewing, tracking, and documenting compliance with mandatory and non-mandatory training, continuing education, and work assessments
- Enforcement of existing policies and practices
- Interviewed and selected H2B Seasonal Workers
- Assisted in the planning and creativity of all team member events
- Calculated sick and vacation accruals for over 800 team members
- Handled Payroll through the ADP Timekeeping System.
Human Resources Coordinator/Generalist
Wyndham Westshore Hotel
08.2000 - 04.2003
- Responsible for on-boarding and new hire orientations
- Managed all recruitment, screening and interviewing for the hotel and Shula’s Steakhouse
- Conducted all New Hire Orientations and Employee Customer Service training
- Assisted the Regional Human Resource Director with all facets of Human Resources
- Processed all new hire paperwork and personnel changes
- Full knowledge of 401K Retirement Savings and Health Plan Benefits
- Familiar with OSHA and Employment Laws
- Handled all unemployment claims
Education
Associate of Arts - Hospitality Management
Hillsborough Community College
Tampa, FL Skills
- 12 years of Human Relations experience
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict-resolution skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to act with integrity, professionalism, and confidentiality
- Thorough knowledge of employment-related laws and regulations
- OSHA 300 Log reporting and regulations
- Proficient with Microsoft Office Suite or related software
Languages
Spanish
Timeline
Human Resources Manager and Safety Training Manager
Infra-Metals
05.2013 - 05.2023
Human Resources Employment and Training Manager
Saddlebrook Resort
05.2008 - 01.2009
Human Resources Coordinator/Generalist
Wyndham Westshore Hotel
08.2000 - 04.2003
Associate of Arts - Hospitality Management
Hillsborough Community College
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