Jennifer Neselroad
Blue Springs,MO
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivate relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Home Health Office Manager
On Call Care Services
10.2021 - 05.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient/physician inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive employee and patient information with utmost confidentiality, maintaining trust and integrity.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Supervisor
Fiorella’s Jack Stack
04.2020 - 10.2021
- Created an encouraging environment, emphasizing teamwork and genuine hospitality.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted employee evaluations to identify areas for growth and professional development.
- Interviewed, selected, trained, and mentored new hires.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Server/Bartender/Host/Carryout/Lead Trainer
Fiorella's Jack Stack Barbeque
04.2015 - 04.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
No Degree - Accounting And Finance
University of Missouri
Columbia, MO08.2008
No Degree - Accounting And Finance
Metropolitan Community College
05.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
Timeline
Server
Cooper's Hawk Winery and Restaurant
02.2023 - Current
Home Health Office Manager
On Call Care Services
10.2021 - 05.2023
Supervisor
Fiorella’s Jack Stack
04.2020 - 10.2021
Server/Bartender/Host/Carryout/Lead Trainer
Fiorella's Jack Stack Barbeque
04.2015 - 04.2020
No Degree - Accounting And Finance
University of Missouri
No Degree - Accounting And Finance
Metropolitan Community College