Jennifer Neuhaus BSN, RN
Lakewood Ranch,FL
Summary
Dynamic healthcare leader with extensive experience at Humana, excelling in telephonic case management and care coordination. Proven track record in quality improvement and compliance auditing, driving significant reductions in readmission rates. Compassionate Cardiac Stepdown Registered Nurse known for high productivity and efficient task completion. Possess specialized skills in telemetry monitoring, post-operative care, and patient education. Excel in communication, empathy, and teamwork to provide holistic care to patients recovering from cardiac procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of Care Management
Humana
Louisville, Kentucky
04.2015 - Current
- Lead a team of nurses and non-clinical staff who provide telephonic Case Management to members at risk for re-admission.
- Empowering members to take control of their health and engage in preventative measures for better health outcomes.
- Working with providers to reinforce treatment plans with members and reduce readmission rates.
- Leads cross-functional collaboration through regular briefings and area meetings, and maintains ongoing communication with departmental managers to ensure alignment and operational efficiency.
- Identify members for specific case management and disease management activities.
- Monitors case management activities, post-discharge calls, discharge planning, and pre-assessment of elective admissions.
- Develop system-view recommendations, report trends, and implement appropriate actions to control trends.
- Develop audit plans and tools for teams to ensure compliance with state contracts on performance metrics and to ensure member needs are met.
- Develop reporting tools in collaboration with leadership to identify clinical performance.
- Interviews, hires, mentors, evaluates, coaches, and manages performance for a diverse care coordination team.
- Onboards new associates, including all pre-employment human resource tasks, ordering software, hardware, supplies, and support technologies.
- Monitors the performance of staff, including service performance and adherence to established utilization and care coordination benchmarks.
- Collaborated with cross-functional teams to streamline care coordination processes.
Care Manager
Humana
Miramar, FL
12.2013 - 04.2015
- Telephonic case manager to member at high risk for admission.
- Assisting members with continuity of care through referrals for disease management, providing health education, coordinating doctors’ appointments, Medication compliance, HHC/DME.
- Created, implemented, and trained on the After-Hours guide for Care Managers to outline the work being done after five in the afternoon.
- Team mentor and resource associate.
- Assessed patient needs and developed tailored care strategies to improve well-being.
- Collaborated with healthcare providers to ensure continuity of care across services.
- Resolved patient inquiries and concerns, providing timely support and guidance.
Registered Nurse (Telemetry/PCCU/Step-down)
Broward Health Medical Center
Fort Lauderdale, Florida
10.2009 - 12.2013
- Ensured safe and professional delivery of care for cardiac patients.
- Provide professional nursing care in accordance with physicians' treatment plans to provide for the comfort and well-being of patients.
- Staff and Charge nurse for Telemetry/PCCU/Step-down Unit.
- Cardiac catheter removal training.
- Assess patients' condition, administer prescribed medications, provide treatments, observes patients' progress, and records pertinent observations and reports reaction to drugs and treatments.
- Assist physicians with examinations and prepare instruments and equipment for physicians' use.
- Assist with discharge planning and educating patients on how to care for themselves at home.
Registered Nurse (Rehab/Long Term Care)
The Gardens Court
Palm Beach Gardens, Florida
05.2009 - 10.2009
- Supervise nursing personnel to deliver nursing care within the scope of practice.
- Coordinates care delivery which will ensure that residents' needs are met in accordance with professional standards of practice through physician orders, center policies and procedures, and federal, state and local guidelines.
- Including skilled nursing care, post-acute medical and rehabilitation care, hospice care, and rehabilitation therapy.
- Administered medications and managed intravenous therapies effectively.
- Educated patients and families on health management and treatment options.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
Education
Bachelor of Science - Nursing (RN)
Nova Southeastern University
Davie, FL05-2009
Associates in Arts -
Palm Beach State College
Palm Beach Gardens, FL08-2006
Skills
- Critical thinking
- Problem solving
- Team management
- Patient advocacy
- Interdisciplinary collaboration
- Effective communication
- Assessment skills
- Medication management
- Care planning
- Quality Improvement
Certification
- FL Compact RN License
- BLS, 09/30/27
- ACLS, 10/27/25
Languages
Spanish
Native/ Bilingual
Timeline
Manager of Care Management
Humana
04.2015 - Current
Care Manager
Humana
12.2013 - 04.2015
Registered Nurse (Telemetry/PCCU/Step-down)
Broward Health Medical Center
10.2009 - 12.2013
Registered Nurse (Rehab/Long Term Care)
The Gardens Court
05.2009 - 10.2009
Bachelor of Science - Nursing (RN)
Nova Southeastern University
Associates in Arts -
Palm Beach State College