Summary
Overview
Work History
Education
Skills
Timeline
Manager

Jennifer Nevala

Delavan,WI

Summary

Accomplished Manager at Dousman Transport Co, Inc, adept in Payroll/Human Resources Management and Effective Communication. Streamlined payroll processes and enhanced driver scheduling efficiency using BusHive software, significantly improving operational workflows. Demonstrated leadership in hiring and training, coupled with a keen ability to multitask and maintain meticulous attention to detail, ensuring high levels of customer satisfaction and team performance.

Overview

31
31
years of professional experience

Work History

Manager

Dousman Transport Co, Inc
09.2016 - Current
  • Ensure timely and accurate biweekly processing of payroll entering timesheets, preprogrammed schedules and charter/trip tickets. Review and manage the vacation/personal hours for full time employees.
  • Use Driver Management software to process all new hire paperwork, and to track the maintenance of our driver's licensing, medical certificates, and evaluation dates.
  • Manage monthly billing and invoicing effectively, ensuring detailed and accurate records, communicating with our customers about questions and information regarding their invoices.
  • Implement the use of BusHive software to improve the use of drivers and buses during busy periods by creating schedules, monitoring charter needs, and tracking employee absences.
  • Resolve driver concerns, through actively listening to concerns and finding appropriate solutions.
  • Recruit, interview, and hire employees, and facilitate training for new drivers.
  • Establish and maintain bus routes, maintain charter schedules, and evaluate driver performance.
  • Enhance parent satisfaction by resolving complaints promptly through communication and professional demeanor by staying calm when addressing unhappy or angry customers.

Bilingual Paraprofessional

Delavan Darien School District
09.2016 - 08.2017
  • Served as translator in verbal communication to students, parents and staff members.
  • Demonstrated flexibility, coped with challenges of rapidly schedules and assisted students lacking language proficiency.
  • Supported teacher in classroom and on the playground with discipline.
  • Worked expertly and productively with students and parents from diverse ethnic groups.
  • Provided instructional support under teacher supervision within the special education classrooms.

Missionary

World Gospel Outreach
02.2014 - 08.2016
  • Built lasting relationships within Rancho Ebenezer, a children's home, through genuine empathy, compassion, active listening skills.
  • Assisted in management of the children's home, staff and school. Revamped school library system by computerizing, cataloging, and organizing the bilingual library.
  • Prepared and delivered mission-related presentations to churches and community groups to raise our annual salary.
  • Developed effective communication skills by interacting with diverse populations in various settings and attending four months of intensive language school.

Senior Management Associate

JCPenney
07.1993 - 07.2003
  • Managed sales associates to effectively provide and enhance customer service and satisfaction by resolving complex issues and providing exceptional service at all times.
  • Assisted and accurately prepared payroll, audits, daily bookkeeping, and inventory.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Education

Bachelor of Arts - Bible And Music Ministry

Oak Hills Christian College
Bemidji, MN
06.1998

High School Diploma -

Bagley Secondary
Bagley, MN
06.1993

Skills

  • Payroll/Human Resources Management
  • Computer Skills
  • Multitasking Abilities
  • Effective Communication
  • Scheduling and Coordinating
  • Hiring and Training
  • Detail Orientated

Timeline

Manager

Dousman Transport Co, Inc
09.2016 - Current

Bilingual Paraprofessional

Delavan Darien School District
09.2016 - 08.2017

Missionary

World Gospel Outreach
02.2014 - 08.2016

Senior Management Associate

JCPenney
07.1993 - 07.2003

Bachelor of Arts - Bible And Music Ministry

Oak Hills Christian College

High School Diploma -

Bagley Secondary

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Jennifer Nevala