JENNIFER HUNT
Decatur,GA
Summary
Driven and strategic Chief Operating Officer with extensive experience leading high-performing teams and driving operational excellence within the hospitality industry. Demonstrated success in managing multi-million-dollar budgets, optimizing processes, and delivering innovative solutions that enhance efficiency and profitability in fast-paced, client-focused environments. Skilled in fostering cross-functional collaboration, negotiating partnerships, and aligning organizational goals with guest expectations to drive growth and repeat business. Adept at navigating complex logistics, implementing scalable strategies, and maintaining clear communication across all levels of the organization to ensure seamless execution, and sustainable success.
Overview
25
25
years of professional experience
Work History
Chief Operating Officer
Magic Moments Inc. DBA A Divine Event
Norcross, GA
11.2024 - Current
- Lead operations for a $9M business unit, reducing labor costs by 22% while continuously enhancing profitability.
- Strengthened policies and communication protocols to promote a consistent, client-focused company culture.
- Directed all facets of Human Resources and benefits management, including recruitment, training, employee relations, and regulatory compliance.
- Provided strategic oversight of facility maintenance, capital improvements, and renovations, ensuring long-term venue integrity, and alignment with brand standards.
- Aligned operations with financial goals to boost efficiency, control costs, and ensure long-term success
Director of Events
Magic Moments Inc. DBA A Divine Event
Norcross, USA
01.2018 - 11.2024
- Delivered 500+ bespoke events annually across multiple venues, exceeding client expectations and driving repeat business.
- Created and executed a robust COVID response strategy in 2020 and 2021, ensuring operational continuity and health and safety compliance.
- Improved employee retention by overseeing hiring and training of 150+ event staff, while enhancing service quality through detailed performance reporting on attendance, revenue, and client satisfaction.
- Fostered a collaborative culture, boosting employee engagement through coaching, team development, and performance feedback.
- Partnered to develop and market innovative food and beverage offerings, curate product and service selections, and establish competitive pricing.
- Caterease software administrator
- Received WeddingWire Couple’s Choice Award annually since 2018 for exceptional service and client satisfaction at Magic Moments Inc.
Director of Staff Development
Magic Moments Inc. DBA A Divine Event
, USA
07.2014 - 01.2018
- Directed event operations, staffing, and recruitment for six full-service event venues and 100+ off-premise events per year, at premier locations—including The Atlanta History Center, The Fox Theatre, and State Farm Arena—ensuring flawless execution and consistently high client satisfaction.
- Planned and executed ICA industry events, elevating brand reputation within the hospitality sector.
- Enhanced leadership and team performance by training and mentoring directors and managers.
- Maintained a 5-star guest experience by training 60+ supervisors and 150+ hospitality staff for high-profile events.
- Protected brand reputation and boosted client satisfaction through effective client relations and issue resolution.
Senior Event Planner & Staffing Manager
Magic Moments Inc.
Roswell, USA
01.2010 - 07.2014
- Led the successful execution of 425+ annual events by employing a hands-on, lead-by-example management style across a team of 150+ employees, ensuring seamless operations and high-quality service delivery.
- Developed and implemented standardized BEO procedures, enhancing operational consistency and improving efficiency in event planning and execution.
- Drove a significant increase in client satisfaction by enhancing and refining event planning services and developing clear policies and procedures.
Event Planner & Venue Manager
Magic Moments Inc.
Roswell, USA
01.2000 - 01.2010
- Managed venue operation with diverse event services—including catering, beverage, design, security, transportation, staffing, and maintenance—to ensure on-time delivery, budget adherence, and operational excellence.
- Developed and led a high-end, detail-oriented Wedding Coordination Program, elevating VIP client experiences.
- Ensured financial accuracy by managing budgets, invoicing, and execution for 150 events annually.
HR Representative and Recruiter
Wellstar Health System
Education
Bachelor of Science - Business Management / Human Resources
Kennesaw State University
Kennesaw, GASkills
- Client Support & Satisfaction
- Resource Allocation
- Event Quality Control & Assurance
- Project Management
- Logistical Operations & Budgeting
- Cross-Functional Collaboration
- Conflict Resolution and Problem Solving
- Advanced Communication Skills
Accomplishments
- Executed over 500 social and corporate events annually by training and leading more than 60 venue coordinators, event managers, and banquet coordinators at Magic Moments Inc.
- Earned consistent 5-star reviews on all online platforms since 2010 for delivering excellent client service at Magic Moments Inc.
- Received The Knot Best of Weddings Award annually since 2005 and awarded The Knot Hall of Fame membership in 2018 for showing outstanding commitment to delivering exceptional weddings to clients at Magic Moments Inc.
- Increased sales revenue by 30% by expanding product and service offerings at Magic Moments Inc.
- Surpassed annual revenue target by an average of 8% through creating and implementing effective strategies at Magic Moments Inc.
- Raised client retention rates by 18% through establishing and strengthening relationships with major corporate clients at A Divine Event
- Drove effectiveness and premium client satisfaction by orchestrating corporate events and administrating budgets of approximately $500K at A Divine Event
Timeline
Chief Operating Officer
Magic Moments Inc. DBA A Divine Event
11.2024 - Current
Director of Events
Magic Moments Inc. DBA A Divine Event
01.2018 - 11.2024
Director of Staff Development
Magic Moments Inc. DBA A Divine Event
07.2014 - 01.2018
Senior Event Planner & Staffing Manager
Magic Moments Inc.
01.2010 - 07.2014
Event Planner & Venue Manager
Magic Moments Inc.
01.2000 - 01.2010
HR Representative and Recruiter
Wellstar Health System
Bachelor of Science - Business Management / Human Resources
Kennesaw State University
Similar Profiles
Hayam ElfatatryHayam Elfatatry
Small Business Owner at Divine Moments Online JewelrySmall Business Owner at Divine Moments Online Jewelry
Stephanie PerrineStephanie Perrine
Daycare Cook at Magic Moments Early Learning CenterDaycare Cook at Magic Moments Early Learning Center
Skylar TiptonSkylar Tipton
Preschool Teacher at Magic Moments AcademyPreschool Teacher at Magic Moments Academy
Jennifer FlanaganJennifer Flanagan
Nurse Clinician at Northside Hospital - AtlantaNurse Clinician at Northside Hospital - Atlanta
LaKreisha JonesLaKreisha Jones
Laboratory Assistant II at Kaiser PermanenteLaboratory Assistant II at Kaiser Permanente