Summary
Work History
Education
Skills
References
Timeline
Generic

Jennifer Newson

Chicago,IL

Summary

Experienced law professional dedicated to supporting boards of directors and residents in making informed decisions. Committed to maintaining well-functioning properties and capitalizing on previous experience for professional growth and success.

Work History

Administrative Assistant/Assistant Property Manager

Lieberman Management/First Service Residential
  • Practice and adhere to FirstService Residential Global Service Standards
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct
  • Perform or assist with any operations as required to maintain workflow and meet schedules
  • Notify supervisors of unusual equipment or operating problems and the need for additional materials and supplies
  • May participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified levels of knowledge about new developments, requirements, policies, and regulatory guidelines
  • Ensure all safety precautions are followed while performing the work
  • Follow all policies and Standard Operating Procedures as instructed by Management
  • Perform any special projects, tasks, and other related duties as assigned.

Front Desk Receptionist/Member Services Resp/Call Center Customer Service Resp/Administrative Assistant/Office Manager

Randstad Staffing Company/Agency
  • Operated help desk, Processed and shipped publication orders, handled all emailed requests, assisted membership with a special run of jobs to be processed, Reinstated memberships, Updated profile information, scanned documents, and handled multi-department projects as requested
  • Front Desk Receptionist as needed
  • Mailroom Coordinator as needed
  • Complete Past due and late fee audits
  • Contacted members to determine the origin of past due balance
  • Assisted with check processing/and account overview
  • Follow up with providers regarding results of check inquiries
  • Pick up and drop off mail
  • Process and mail daily transmittals
  • Create and update account validation reports
  • Run daily batch processing.

Case Manager/Respite Supervisor

UPC Seguin
  • To provide effective advocacy and service coordination for assigned client caseload as leader of the interdisciplinary team, ensuring that clients' physical, social, and emotional needs and goals are identified, addressed, and met, as directed by the Individual Futures Plan (IFP), ensuring appropriate service plan implementation, follow-up and monitoring are carried out and documentation completed, by policies, procedures, and standards set by UCP Seguin and all applicable state (DHS) and federal regulations and accreditation agency standards, and in a manner that facilitates cross-team collaboration, cooperation, and service integration across work unit, department and organizational boundaries.

Senior Customer Service Representative

DRI
  • Operated help desk, Processed and shipped publication orders, handled all emailed requests, assisted membership with a special run of jobs to be processed, Reinstated memberships, Updated profile information, scanned documents, and handled multi-department projects as requested
  • Front Desk Receptionist as needed
  • Mailroom Coordinator as needed
  • Complete Past due and late fee audits
  • Contacted members to determine the origin of past due balance
  • Assisted with check processing/and account overview
  • Follow up with providers regarding results of check inquiries
  • Pick up and drop off mail
  • Process and mail daily transmittals
  • Create and update account validation reports
  • Run daily batch processing.

Senior Customer Service Representative

Allstate Insurance
  • Handled all inbound calls and via email
  • Assisting customers with Insurance claims
  • Assisted with billing disputes
  • Scanned and emailed documents to customers.

Education

Certified/Licensed Pharmacy Technician -

01.2003

High School Diploma -

Continental Academy
01.2002

CAM Licensed -

Skills

  • Excellent Organizational Skills
  • Strong Customer Relations Skills
  • Computer Proficiency
  • Ability to self-motivate and maintain a positive attitude
  • Ability to communicate effectively both verbally and written
  • Knowledge of Word and Excel software
  • Ability to type 45 words per minute and 90 characters per minute on data entry
  • Maintain an appropriate professional appearance and manner
  • Ability to prioritize work
  • Ability to work as a team member
  • Ability to seek information and detail and adapt to change
  • Bookkeeping
  • Calendar Management
  • Meeting planning
  • Check processing
  • Minute Taking
  • Mail handling
  • Data Entry
  • Expense Reporting
  • Invoice Processing
  • Filing
  • Database Management
  • Workflow Optimization
  • Information Security
  • Report Writing
  • Spreadsheet Management
  • Scheduling
  • Contract Negotiations
  • Scheduling and calendar management
  • Recordkeeping
  • Spreadsheets
  • Staff Management
  • Executive management support
  • Records Management Systems
  • Professional Communication
  • Time Management
  • Office Equipment Maintenance
  • Confidential Document Control
  • Computer Skills
  • Multi-Task Management
  • Strong Problem Solver

References

Provided upon request.

Timeline

Administrative Assistant/Assistant Property Manager

Lieberman Management/First Service Residential

Front Desk Receptionist/Member Services Resp/Call Center Customer Service Resp/Administrative Assistant/Office Manager

Randstad Staffing Company/Agency

Case Manager/Respite Supervisor

UPC Seguin

Senior Customer Service Representative

DRI

Senior Customer Service Representative

Allstate Insurance

Certified/Licensed Pharmacy Technician -

High School Diploma -

Continental Academy

CAM Licensed -

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Jennifer Newson