Jennifer Nguyen
Westminster,CA
Summary
Customer Service Representative passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enhances customer experiences by employing service-oriented behaviors, utilizing interpersonal skills, understanding customer desires, and providing customized solutions to build loyalty. Hardworking and proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Abstrax Tech, Inc
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally via phone calls, emails, and other types of correspondence
- Generate new sales leads
- Identify and evaluate customers' needs to achieve satisfaction
- Meet weekly KPIs to align with company goals
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Test Driver
Kett Engineering
05.2019 - 08.2019
- Driving specific routes with test vehicles,
- Reporting any vehicle malfunction to leads
- Analyzing vehicles’ performance and drivability on city and highway.
- Demonstrated safety driving protocols by following California’s driving laws.
- Documented detailed daily reports on vehicles to send to engineers.
Team Member
Blaze Pizza
01.2019 - 05.2019
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Team Member
Blaze Pizza
02.2018 - 12.2018
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor of Arts - Sociology
California State University
Long Beach, CA01.2017
Associate of Arts - Sociology
Golden West College
Huntington Beach, CA12.2014
Skills
- Microsoft Excel
- Customer Service
- Microsoft Word
- Microsoft Powerpoint
- Adaptable
- Multitasking
- Energetic Work Attitude
- Team Player
- Detail Oriented
- CRM software
- Team Training
- Customer Relations
- Lead Generation
- Cash Counting
- Online Chat
- Processing Customer Requests
- Inbound Customer Calls
- Team Goals
- Converting Leads
- Effective Customer Communication
- Closing Sales
Timeline
Customer Service Representative
Abstrax Tech, Inc
01.2022 - Current
Test Driver
Kett Engineering
05.2019 - 08.2019
Team Member
Blaze Pizza
01.2019 - 05.2019
Team Member
Blaze Pizza
02.2018 - 12.2018
Bachelor of Arts - Sociology
California State University
Associate of Arts - Sociology
Golden West College