Jennifer Nguyen
Abstrax Tech, Inc
Westminster,CA
6
years of professional experience
Customer Service Representative passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Enhances customer experiences by employing service-oriented behaviors, utilizing interpersonal skills, understanding customer desires, and providing customized solutions to build loyalty. Hardworking and proficient in customer service best practices and related options.
Work History
Customer Service Representative
4 Years 10 Months- Handled customer inquiries and suggestions courteously and professionally via phone calls, emails, and other types of correspondence
- Generate new sales leads
- Identify and evaluate customers' needs to achieve satisfaction
- Meet weekly KPIs to align with company goals
- Updated account information to maintain customer records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Test Driver
3 Months- Driving specific routes with test vehicles,
- Reporting any vehicle malfunction to leads
- Analyzing vehicles’ performance and drivability on city and highway.
- Demonstrated safety driving protocols by following California’s driving laws.
- Documented detailed daily reports on vehicles to send to engineers.
Team Member
4 Months- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Team Member
10 Months- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor of Arts - Sociology
Associate of Arts - Sociology
Skills
Microsoft Excel
Customer Service
Microsoft Word
Microsoft Powerpoint
Adaptable
Multitasking
Energetic Work Attitude
Team Player
Detail Oriented
CRM software
Team Training
Customer Relations
Lead Generation
Cash Counting
Online Chat
Processing Customer Requests
Inbound Customer Calls
Team Goals
Converting Leads
Effective Customer Communication
Closing Sales
Timeline
Customer Service Representative
Abstrax Tech, Inc
01.2022 - CurrentRead More
Test Driver
Kett Engineering
05.2019 - 08.2019Read More
Team Member
Blaze Pizza
01.2019 - 05.2019Read More
Team Member
Blaze Pizza
02.2018 - 12.2018Read More
California State University
Bachelor of Arts from Sociology
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Golden West College
Associate of Arts from Sociology
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