JENNIFER NGUYEN
Garden Grove,CA
Summary
Attentive and focused healthcare professional offering numerous hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk
Kiss Dental
Tustin, CA
04.2022 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
Student Nurse Intern
Chapman Global Medical Center
Orange, CA
04.2024 - Current
- Improved patient care by assisting Registered Nurses with daily tasks and procedures.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process.
- Administered medications under supervision, ensuring accurate dosage and timely delivery for optimal results.
- Provided emotional support to patients and their families during difficult times, fostering a positive environment conducive to healing.
- Coordinated meal and snack deliveries, assisted with feeding, and charted intake for review.
- Demonstrated strong time management skills by effectively prioritizing tasks and delegating responsibilities when necessary.
Student Nurse Intern
Coast Plaza Hospital
02.2024 - 04.2024
- Executed clinical rotations in ICU, Oncology, Med-Surg, Emergency Department, and Geriatrics as part of nursing curriculum
- Assisted in triaging severity of patient conditions by prioritizing patients
- Documented patient information obtained from interviews
- Functioned as patient advocate by resolving patient and family concerns through appropriate actions
- Identified significant changes or high-risk situations in patients' progress of treatment
- Obtained patient weight, vital signs and height to document information in charts
- Observed or examined patients to detect symptoms requiring medical attention
- Answered patient call lights to perform requested services
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Student Nurse
Sea Cliff Healthcare Center
Huntington Beach, CA
11.2023 - 01.2024
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Observed patient behavior and reported changes to nurse in charge for resolution.
Phlebotomist
Ruiz Patel Medical
Santa Ana, CA
01.2021 - 01.2022
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Performed venipuncture procedures with accuracy and precision
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties
- Maintained excellent communication skills to provide comfort for patients during the collection process
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Hospital Volunteer
MemorialCare Orange Coast Memorial Center
Fountain, MN
12.2020 - 01.2022
- Delivered support with activities of daily living and personal hygiene
- Arranged medical equipment and gave proper care to maintain high level patient care and service
- Transported patients and helped with discharge procedures.
- Answered patient call lights to perform requested services
- Followed infection control procedures to prevent or stop spread of infections.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
Education
BSN in Nursing Candidate - Nursing Science
Career Network Institute
Santa Ana, CA01.2025
Associate of Science - Nursing
Golden West College
Huntington Beach01.2021
High School Diploma -
Santiago High School
Skills
- IV line placements and infusions
- Patient Safety and infection control
- Charting/Documentation
- Transferring and Ambulation
- Collaborative Communicator
- Time Management Skills
- Medical terminology
- Bilingual
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Initiative-taking
Certification
Certified Phlebotomy Technician I: License #CPT02172330
References
References available upon request
Languages
Vietnamese
Professional Working
Timeline
Student Nurse Intern
Chapman Global Medical Center
04.2024 - Current
Student Nurse Intern
Coast Plaza Hospital
02.2024 - 04.2024
Student Nurse
Sea Cliff Healthcare Center
11.2023 - 01.2024
Front Desk
Kiss Dental
04.2022 - Current
Phlebotomist
Ruiz Patel Medical
01.2021 - 01.2022
Hospital Volunteer
MemorialCare Orange Coast Memorial Center
12.2020 - 01.2022
BSN in Nursing Candidate - Nursing Science
Career Network Institute
Associate of Science - Nursing
Golden West College
High School Diploma -
Santiago High School